Senior Manager - Academy

EMPLOYMENT TYPE: Permanent

DEPARTMENT: Human Resources

DIVISION: Group

WORKPLACE STRUCTURE: Hybrid

Role Overview

PURPOSE OF JOB

The Senior Manager – JTC Academy is responsible for providing a proactive learning and development service to JTC employees across all offices in the US and Caribbean. The Manager’s activities are aligned and support the delivery of the JTC Group plan and business objectives.

Main Responsibilities And Duties

• Develop the JTC Academy brand and content so it underpins the JTC brand positively influencing JTC as an employer of choice and ensure it develops as an active retention tool.
• Coordinate the design and delivery of tailored management and leadership programs to key groups in the JTC US businesses such as Talisman, SUTM and Leading Together programs and competencies, working with third party providers to ensure consistent first-class content and delivery.
• Design, develop and deliver learning and development solutions that result in professional skills which reinforce and encourage JTC behaviors being continually positively developed.
• Design, develop, and deliver a high quality, US and Caribbean induction program (aligned with JTC Group) ensuring new starters have a consistent welcome and introduction to JTC wherever they are located across the USA.
• Ensure every US-based employee is engaged with JTC Academy and can identify and progress their individual development program as part of this engagement.
• Evaluate all Academy activities in order to identify patterns or trends and communicate these to HR colleagues or managers as appropriate.
• Use evaluation techniques to drive the continuous development of JTC Academy.
• Maximise the use of technology in learning and development activities, eg online learning suite, developing the onboarding/induction interface with PeopleHR.
• Support the performance management culture that promotes the value of appraisals with managers and employees – including goal setting, regular ‘check-ins’, end of year reviews, moderation and coaching managers who may have to have difficult conversations during these events, evaluating the appraisal process and identifying patterns and trends that will inform future learning & development activities.
• Work with the Group Directors, other senior team members and the Talisman team to actively manage talent and encourage the business to undertake succession planning.
• Responsible for Professional Qualifications including (reporting to regulatory bodies as required), working with key third party providers, managing Training Agreements (recommendations for development) and local accreditations.
• Identify strong external third-party providers to assist in delivering the learning & development objectives, negotiating terms with them and evaluating their activities.
• Manage all administration/scheduling/diary invites/communications/new starter set up/general monthly reports/ related to JTC Academy activities.
• Actively contribute as a key member of the HR team in providing a comprehensive learning and development program which delivers skills and knowledge to the people and business that supports divisional, jurisdictional and business objectives being achieved.
• Be a learning and development subject matter expert and a conduit of interpretation, influence and information for learning and development good practice, legislation, regulatory requirements, policies across the JTC Group.
• Support senior Academy leadership in the setting of appropriate budgets in conjunction with the Group Director HR and be aware of cost and spend, be mindful of the financial impact of activities on divisional and Group bottom line.
• Seek efficiencies where practical and highlight opportunities for efficiencies to the business and/or HR colleagues.
• Analyze data and contribute to reports eg; GHB, local board reports, divisional reports, as required.
• Actively contribute and be a key member of a multi-jurisdictional HR team building effective working relationships to ensure procedures are accurately followed, allowing for continuity of service during busy periods or times of absence.
• Uphold the professional standards expected of an HR practitioner and act as a role model of excellence with all clients, internally and externally.
• Treat all HR data in line with GDPR and maintain awareness of GDPR.
• When asked for data be able to format data and deliver usable data that is GDPR compliant.
• Maintain the highest standard of confidentiality and security in terms of employee data and business information and consider the impact of GDPR on all activities undertaken.
• Maintain accuracy when handling data and ensure that the integrity of processes is maintained.
• Follow four eye check protocol and fully complete check lists as required, including providing assistance to other HR colleagues who need support with four eye checks.
• Developing self and maintaining knowledge in relevant field at all times.
• Consistently demonstrate JTC core values and expected behaviors.
• Any other duties as deemed necessary.
  
  

Essential Requirments

• Bachelor’s degree or equivalent experience.
• Experience in Training & Development: Typically 5-10 years of experience in training program design, delivery, and management.
• Leadership & Management Skills: Proven ability to lead teams, manage projects, and oversee the development of training staff.
• Instructional Design Knowledge: Expertise in learning theories, instructional design methodologies (e.g., ADDIE, Agile), and tools (e.g., LMS, e-learning software).
• Strong Communication Skills: Ability to communicate effectively across different organizational levels and present training content clearly.
• Data-Driven Decision Making: Experience in evaluating training effectiveness through metrics, KPIs, and feedback analysis.
• Industry Certifications: Relevant certifications such as CPTM (Certified Professional in Training Management) or SHRM-CP/SHRM-SCP for HR-focused roles.