Internal Sales Project Manager I

Who Jtec Is

Jtec is at the forefront of new technology and growth, creating innovative solutions for an evolving material handling industry. In 2010, Jtec's flagship product was born: the CarryMore Tugger Cart System. This impressive Mother/Daughter cart tandem design would make its own reputation by reducing costs for users and improving delivery times to the lines and safety in the workplace. It continues today, in a continually evolving design, as the company's best-selling design. In 2016, Jtec's newest product line was introduced: CarryMatic Autonomous Materials Movement System, which is an electric powered system that allows for hands-free transport of materials working with AGV's and AMR's. Jtec Industries has a robust product catalog with four lines, and we are known for our expertise in cart solutions. With a commitment to quality and innovation, Jtec Industries is a trusted partner for businesses seeking to optimize their material handling processes.

Summary/Objective

The Internal Sales Project Manager is responsible for supporting all internal tasks required for each customer project submitted in the CRM/ERP. Successfully initiate, submit, and provide all of the project deliverables to the Account Manager. Support all order entry responsibilities and customer service functions.

Duties And Responsibilities

• Work closely with Account Managers and the Engineering team to coordinate sales projects.
• Gather and review all details required for submitting a project in the CRM/ERP system with the Account Manager.
• Enter all projects within the CRM/ERP including the creation of tasks and dates required for a successful project timeline.
• Support all internal communication regarding each of the projects in the CRM/ERP.
• Create all quotes out of the CRM and provide to the Account Manager for customer review.
• Receive and manage all customer orders via email, fax or web portals.
• Perform all required tasks for order entry in the CRM/ERP.
• Coordinate all ERP task dates with the Chief Operating Officer (COO) for entry in the sales order.
• Communicate all order details with the appropriate Jtec internal team.
• Communicate the official order acknowledgment with the customer including estimated shipping dates.
• Customer service responsibilities include open dialog with customers regarding products and services, open orders, lead times, recording details from an initial inquiry or documenting a complaint/field failure.
• Support pricing structure for each product line.
• Support company growth by helping our Account Managers meet or exceed revenue quota goals.
• Maintain accurate and up-to-date customer records for significant calls and visits made, events taking place, and relationship history.
• Stay apprised of the industry trends by contributing to social media sites i.e. X (formerly Twitter), LinkedIn, etc.
• Protect the organization's value by keeping information confidential.
• Serve as a key contributor to sales expansion in Mexico by providing internal support through the sales process.
• Embrace an entrepreneurial spirit by contributing to various business needs according to demands.
  
  

Qualifications

• Education
• High School Diploma (or GED or High School Equivalence Certificate)
• Bachelor's Degree in Business, Marketing or related field or equivalent of training and experience
• 3-4 years manufacturing sales experience
• Technology
• Windows PC
• Microsoft Office Suite Proficiency
• CRM/ERP
• Epicor, SAP, Oracle
• Knowledge
• CRM/ERP system knowledge required
• Strong technical skills with a manufacturing focus
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Mathematics - knowledge of arithmetic, basic addition, subtraction, multiplication, division
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
• Business Acumen - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
• Skills
• Strong CRM/ERP skills required
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Time Management - Managing one's own time
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Persuasion - Persuading others to change their minds or behavior
• Service Orientation - Actively looking for ways to help people
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
  

Working conditions

• Sounds, Noise - Job requires occasional exposure to noises that may be distracting or uncomfortable
• Wear Common Protective or Safety Equipment: Job requires occasional use of the required personal protective equipment to engage with production departments
• Duration of Typical Work Week - often greater than 40 hours/week.
  
  

Physical Requirements

• Must be able to move about the assigned area
• Job involves working from a seated position for long periods, 6-8 hours daily