Customer Service Representative

COMPANY:       JTEKT North America                  DEPARTMENT:        Customer Service LOCATION:       Plymouth, Michigan                     CLASSIFICATION:    Salaried/Non-Exempt REPORTS TO:   Customer Service Supervisor                   Summary/Purpose Primary contact for customer accounts involving high number of emails, meetings, and document review.  To manage customer and legal requirements by developing a working relationship with internal and external customers.   Essential Duties and Accountabilities: •    Manage all aspects of the commercial interface with customers including price and delivery, order entry, and schedule changes with a high degree of accuracy, timeliness, and efficiency.   •    Resolve problems with price, packaging, credit, shipping, claims and delivery. •    Main contact for assigned customers. •    Managing day to day responsibility for customer satisfaction in cooperation with sales teams. •    Assist in progression flow of requests and quotes received. •    Secure orders and assist work flow for processing.  •    Must be US Citizen   Supervisory Responsibilities: •    This position has no supervisory responsibilities.   Job Knowledge, Skills and Abilities: •    Computer knowledge (Word, Excel, Outlook). •    Able to perform analytics on account data. •    Excellent communication skills, customer orientated, must be organized and able to handle multiple tasks at one time. •    Must be able to work in a fast paced and high energy environment. •    Meet delivery performance targets for assigned accounts. •    Interface with customer’s websites as needed. •    Understanding of manufacturing in Industrial areas. •    Back-up other CSR’s within department and other segments. •    Open to additional accountabilities as needed within the departments.   Education and Experience: •    High School Diploma, college preferred. •    Oracle experience. •    Background in Automotive, Industrial.   Work Environment/Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •    Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment. •    The performance of this position may occasionally require exposure to manufacturing areas which require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. •    Travel by automobile and plane required approximately 5-10% of time.