Front of the House Team Member

As a Front of the House Team Member at Pantry Fried Chicken, you are the face of our restaurant, responsible for delivering exceptional customer service and ensuring a welcoming dining experience. You will assist customers with their orders, maintain a clean and organized dining and service area, and uphold our high standards of hospitality and efficiency.
____________________
Key Responsibilities:

• Customer Service: Greet customers with a warm and friendly attitude, take their orders accurately, and answer any questions about the menu.
• Order Taking & Processing: Use the POS system to take orders, process payments, and ensure accuracy in order fulfillment.
• Food Presentation & Delivery: Ensure all food items meet company standards and are presented well before serving to customers.
• Dining Area Maintenance: Keep the front counter, beverage stations, and dining areas clean and stocked throughout the shift.
• Efficiency & Speed: Work in a fast-paced environment, handling multiple tasks while maintaining high-quality service.
• Team Collaboration: Communicate effectively with kitchen and back-of-house staff to ensure smooth service.
• Customer Relations: Address customer concerns promptly and professionally, escalating issues to the manager if necessary.
• Sanitation & Safety: Follow all food safety, health, and sanitation guidelines to ensure a clean and safe environment.
• Promotions & Upselling: Inform customers about promotions, specials, and add-on options to enhance their experience.

____________________
Qualifications & Skills:

• Experience: Previous experience in food service or customer service is a plus but not required.
• Communication Skills: Strong verbal communication skills with the ability to interact with customers in a friendly and professional manner.
• Adaptability: Ability to work efficiently in a high-energy, fast-paced environment.
• Team Player: Willingness to support team members and contribute to a positive work environment.
• Basic Math Skills: Ability to handle cash transactions and operate a POS system.
• Dependability: Reliable, punctual, and committed to providing excellent service.

____________________
Work Conditions & Schedule:

• Standing for extended periods and lifting up to 25 lbs.
• Working in a fast-paced environment with exposure to hot cooking equipment.

____________________
Benefits:

• Competitive hourly wage (based on experience).
• Employee free meals.
• Opportunities for advancement within Pantry Fried Chicken.
• A positive and fun work environment.

____________________
How to Apply:
If you are enthusiastic, customer-focused, and ready to be part of a great team, we’d love to hear from you! Apply in person at your nearest Pantry Fried Chicken location or submit your application online. https://pantryfriedchicken.com/application/?job=3745
Join us at Pantry Fried Chicken and be part of a team that serves great food with exceptional service!

Job Type: Full-time