Administrative Services Benefits Specialist

Job Summary: The position of Administrative Services Benefits Specialist is responsible for the administration and coordination of all departments service offerings, systems data and workflow, accounting functions for consumer driven health plans and reporting and analysis. Additional responsibilities may include project and/or overall management of Benefits programs and initiatives. In this role, working knowledge of compliance with the regulations impacting benefit administration is essential. This position supports the overall mission of the Administrative Services Department.

Primary Duties and Responsibilities:

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbents may be required to perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties.

• Manages and coordinates new service implementation and renewals for all Administrative Service clients.
• Manage and coordinates all management systems benefits functionality, including system configuration, employee enrollments/changes, premium calculations and vendor integrations.
• Assure data integrity of employee records; maintains and updates system controls as necessary (includes adjusting premium rates and annual limits); creates and runs integrity reports; reviews all benefit changes requested through benefit administration systems.
• Supports effective and compliant eligibility management by following established protocol for all types of enrollments including manual, SFTP and Data Exchange within systems and with vendors.
• Effective intake, monitor and processing of payments from clients for Administrator Funded Accounts for FSA as well as COBRA payments from individuals, including updating systems and applicable logs or systems used for recordkeeping.
• Provides reconciliation reports annually for active accounts and terminated Administrator Funded Accounts.
• Prepares and maintains timely reports to provide analysis and trend information on Administrator Funded accounts.
• Updates employee records in management systems. Interpretation and compliance with regulations including ERISA, IRS Section 401(k), IRS Section 125, FMLA, and USERRA and maintains employee benefit files.
• Coordination of service between third party vendor(s) to the internal/external broker teams as well as functioning as a service contact for broker teams and clients in relation to the specific role.
• Processing ERISA Document requests through third party vendor document wizard and communicating expectations/delivery with internal/external broker teams and clients.
• Prepares and distributes new, existing and terminating client service packages to align expectations.
• Audits vendor invoices for accuracy.
• Prepares and maintains monthly invoicing logs and reports for service invoicing to our clients.

Maintains employee elections and beneficiary information in the management system(s), third party vendor sites as well as within internal recordkeeping files.

• Coordinates workflow to assure completion and accuracy of all employee paperwork follows corporate procedures and policies.
• Performs additional responsibilities as necessary.

Type and Scope of Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Skills and Qualifications:

• Sound technical skills, analytical ability and good judgement.
• Excellent verbal and written communication skills
• Excellent time management skills
• Ability to establish and maintain effective working relationships with executives, managers, employees and vendors.
• Latest computer technology and software packages (Excel,PowerPoint,Word)
• Working knowledge of banking mechanisms associated with service offerings of department.
• Regulatory knowledge in benefit related regulations such as ERISA, Section 125 Plans, COBRA, HIPAA, ACA, etc.
• Experience in Benefit Administrative Systems such as Selerix, Employee Navigator, Web Health systems such as but not limited to Wex Health Cloud, COBRA, and Retiree Billing systems.

Work Experience Required for this Job:

• Minimum of 3-5 years of benefits experience (exclusively or in a generalist capacity)
• Prior work experience with employee benefits within a company or broker/agency setting.
• Third Party administrative experience such as but not limited to administering Section 125 plans and/or COBRA.
• Experience within payroll, accounting or banking background preferred.

Education Required for this Job:

• High School diploma or equivalent
• Ability to sit for and pass resident life, health, and accident insurance license within 60 days of hire, if not already obtained
• Understanding of Section 125, COBRA, FMLA, Payroll
• Preferred experience in vendor platforms such as or like Wex Health systems such as Wex Cloud, COBRA, and Retiree Billing systems.
• Preferred working knowledge of ERISA Plan Documents and non-ERISA Plan Overviews.
• Bachelor’s degree preferred but not required.

Attendance Requirements:

• Daily attendance required in work environment during normal business working hours which are Monday through Friday 8:00 am to 5:00 pm
• In-person and/or hybrid attendance occasionally required for company and/or team meetings or onsite visits to clients as required

The Company reserves the right to require in-person attendance at the Company’s worksite at any time. The Company also reserves the right to make full-time attendance at the Company’s worksite an essential job function for this position if attendance becomes necessary to increase productivity, to develop teamwork, to conduct training, to better address customer needs, or to accomplish any other valid business goal. If full-time attendance requirements for this position change materially, the Company will provide thirty (30) days’ prior notice of the change.

Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. for the employee’s work location. Occasional evening and weekend work may be required as job duties demand.

Travel:

• Travel is primarily local during the business day, although some out of area and overnight travel may be expected.

Physical Abilities Required for this Job:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for extended periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to fifteen pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Abilities Required for this Job:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.