Desktop Support Technician

Summary/Objective

Primarily responsible for providing support for all company employees as part of a distributed IT team. Desktop support includes managed support of computers, printers, phones and all other end-user hardware and software needs in both local and remote offices, through use of remote support tools and effective communication and coordination with remote resources.

Essential Functions

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide telephone, remote, and desk-side support on laptops, desktops, printers, video conference, desk and mobile phones and other peripherals
• Use help desk system and change management processes to actively track and update work activities.
• Install desktop equipment and software such as Desktop PCs, laptops, printers, phone, MS Office
• Establish and coordinate regular maintenance activities for hardware and software.
• Maintain equipment and software asset records and spare inventory levels.
• Work with external vendors and consultants effectively to resolve support issues and complete tasks.
• Participate in infrastructure, security and applications project activities.
• Implement and manage endpoints at scale by using Microsoft Intune, Windows 365, Windows Autopilot, Microsoft Defender for Endpoint, and Microsoft Entra ID
• Develop technical support documentation for IT and end users.
• Proactively learn new skills and gain new knowledge as needed to fulfill job responsibilities.
• Identify and implement opportunities for improvement.

Supervisory Responsibility

This position has no supervisory responsibilities.

Required Education and Experience

• High School Diploma or GED
• Technical Training Preferred
• Microsoft 365 Certified: Endpoint Administrator Associate or equivalent
• Microsoft 365 Certified: Teams Administrator Associate or equivalent
• CompTIA Network or equivalent
• 2 years' experience as an IT support/administration being main job function
• Experience with remote support and collaboration tools
• Experience with networking, Wi-Fi, and connecting devices to file and application servers
• Experience creating support documentation
• Success in troubleshooting, problem analysis and problem resolution
• Proficiency with MS Windows 11/10, MacOS 13 , iOS, Android
• Proficiency with MS Office, MS Outlook, and other desktop applications
• Desktop scripting experience is a plus

Additional Eligibility Qualifications

• Effective personal time management
• Capability to identify and prioritize requests
• Ability to task switch frequently
• Ability to work independently, and in teams, to consistently meet commitments.
• Effective at coordinating several simultaneous tasks and activities independently.
• U Strong verbal and written communication skills; ability to communicate effectively.
• Attention to detail and work quality.
• Has a system to learn new skills and expand knowledge to improve job performance and self-improvement
• Strong verbal and written communication skills; ability to communicate effectively Strong note taking skills.
• Proficiency with a Personal Knowledge Management (PKM) system such as: Notion, Obsidian, OneNote. Familiarity with PKM methodologies.
• Strives for excellence and upholds organizational standards such as cooperation and confidentiality.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 15 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
• Ability to lift up to 50 lbs.

Position Type and Expected Hours of Work

• This is a full-time onsite position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

None

Other Duties

As assigned.

JTS financial services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any Kind: JTS financial services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at JTS Financial Services based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. JTS Financial Services will not tolerate discrimination or harassment based on any of these characteristics. JTS Financial Services encourages applicants of all ages.