What are the responsibilities and job description for the Administrative Services Professional position at JTS Financial?
Job Overview:
JTS Financial seeks a skilled Administrative Services Specialist to ensure seamless functioning of all services offered to clients. As the point of contact for customer service, you will proactively monitor and manage areas of eligibility, generate notices, process payments and claims, and provide exceptional customer service.
Key Responsibilities:
• Act as primary point of contact for customer service to clients and their employees
• Flag issues and request escalated support from internal and vendor teams when necessary
• Collaborate regularly with the team to maintain efficiency, accuracy, and compliance in daily operations
• Support strategic company goals by developing objectives and initiatives in collaboration with the VP of Administrative Services
• Manage eligibility management processes, following established protocols for enrollments, including manual, SFTP, and Data Exchange with vendors
• Process claims accurately and efficiently, including daily NACHA file processing
• Work collaboratively with Broker Account Management teams and the AS department to ensure timely and accurate enrollment processing for existing clients
• Handle payment intake, monitoring, and processing from clients for FSA-related business and COBRA payments from individuals
• Resolve NSF/Return and IDV-OFAC inquiries flagged by vendors, working closely with internal teams as needed
Requirements:
• Excellent verbal and written communication skills
• Experience in Microsoft Office
• Knowledge of banking mechanisms related to department services
• Regulatory knowledge of benefit-related regulations, such as ERISA, Section 125 Plans, COBRA, HIPAA, and ACA
• Familiarity with Benefit Administrative Systems, including Selerix, Employee Navigator, Web Health systems, and Retiree Billing systems
• Prior experience in employee benefits within a company or broker/agency setting, with Third Party administrative experience preferred
• Ability to sit for and pass resident life, health, and accident insurance license within 60 days of hire, if not already obtained
• 5 years of customer service experience with increased responsibility
• Proficiency in Excel
• Strong time management skills
• Understanding of Section 125, COBRA, FMLA, and Payroll
Work Environment:
This is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m., with occasional evening and weekend work required. Travel is primarily local, although some out-of-area and overnight travel may be expected.
JTS Financial seeks a skilled Administrative Services Specialist to ensure seamless functioning of all services offered to clients. As the point of contact for customer service, you will proactively monitor and manage areas of eligibility, generate notices, process payments and claims, and provide exceptional customer service.
Key Responsibilities:
• Act as primary point of contact for customer service to clients and their employees
• Flag issues and request escalated support from internal and vendor teams when necessary
• Collaborate regularly with the team to maintain efficiency, accuracy, and compliance in daily operations
• Support strategic company goals by developing objectives and initiatives in collaboration with the VP of Administrative Services
• Manage eligibility management processes, following established protocols for enrollments, including manual, SFTP, and Data Exchange with vendors
• Process claims accurately and efficiently, including daily NACHA file processing
• Work collaboratively with Broker Account Management teams and the AS department to ensure timely and accurate enrollment processing for existing clients
• Handle payment intake, monitoring, and processing from clients for FSA-related business and COBRA payments from individuals
• Resolve NSF/Return and IDV-OFAC inquiries flagged by vendors, working closely with internal teams as needed
Requirements:
• Excellent verbal and written communication skills
• Experience in Microsoft Office
• Knowledge of banking mechanisms related to department services
• Regulatory knowledge of benefit-related regulations, such as ERISA, Section 125 Plans, COBRA, HIPAA, and ACA
• Familiarity with Benefit Administrative Systems, including Selerix, Employee Navigator, Web Health systems, and Retiree Billing systems
• Prior experience in employee benefits within a company or broker/agency setting, with Third Party administrative experience preferred
• Ability to sit for and pass resident life, health, and accident insurance license within 60 days of hire, if not already obtained
• 5 years of customer service experience with increased responsibility
• Proficiency in Excel
• Strong time management skills
• Understanding of Section 125, COBRA, FMLA, and Payroll
Work Environment:
This is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m., with occasional evening and weekend work required. Travel is primarily local, although some out-of-area and overnight travel may be expected.
