What are the responsibilities and job description for the Eligibility Management Expert position at JTS Financial?
Job Role:
JTS Financial is seeking an Administrative Services Specialist to play a key role in ensuring the smooth operation of all services provided to clients. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:
• Serve as primary point of contact for customer service to clients and their employees
• Identify and escalate issues to internal and vendor teams as necessary
• Collaborate with the team to maintain efficiency, accuracy, and compliance in daily operations
• Support strategic company goals by contributing to objective development and initiative execution in collaboration with the VP of Administrative Services
• Manage eligibility management processes, adhering to established protocols for enrollments, including manual, SFTP, and Data Exchange with vendors
• Process claims efficiently and accurately, including daily NACHA file processing
• Work collaboratively with Broker Account Management teams and the AS department to ensure timely and accurate enrollment processing for existing clients
• Intake, monitor, and process payments from clients for FSA-related business and COBRA payments from individuals
• Resolve NSF/Return and IDV-OFAC inquiries flagged by vendors, working closely with internal teams as needed
Requirements:
• Excellent communication and interpersonal skills
• Experience with Microsoft Office
• Knowledge of banking mechanisms related to department services
• Regulatory knowledge of benefit-related regulations, such as ERISA, Section 125 Plans, COBRA, HIPAA, and ACA
• Familiarity with Benefit Administrative Systems, including Selerix, Employee Navigator, Web Health systems, and Retiree Billing systems
• Prior experience in employee benefits within a company or broker/agency setting, with Third Party administrative experience preferred
• Ability to sit for and pass resident life, health, and accident insurance license within 60 days of hire, if not already obtained
• 5 years of customer service experience with increased responsibility
• Proficiency in Excel
• Strong time management skills
• Understanding of Section 125, COBRA, FMLA, and Payroll
Work Schedule:
This is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m., with occasional evening and weekend work required.
JTS Financial is seeking an Administrative Services Specialist to play a key role in ensuring the smooth operation of all services provided to clients. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:
• Serve as primary point of contact for customer service to clients and their employees
• Identify and escalate issues to internal and vendor teams as necessary
• Collaborate with the team to maintain efficiency, accuracy, and compliance in daily operations
• Support strategic company goals by contributing to objective development and initiative execution in collaboration with the VP of Administrative Services
• Manage eligibility management processes, adhering to established protocols for enrollments, including manual, SFTP, and Data Exchange with vendors
• Process claims efficiently and accurately, including daily NACHA file processing
• Work collaboratively with Broker Account Management teams and the AS department to ensure timely and accurate enrollment processing for existing clients
• Intake, monitor, and process payments from clients for FSA-related business and COBRA payments from individuals
• Resolve NSF/Return and IDV-OFAC inquiries flagged by vendors, working closely with internal teams as needed
Requirements:
• Excellent communication and interpersonal skills
• Experience with Microsoft Office
• Knowledge of banking mechanisms related to department services
• Regulatory knowledge of benefit-related regulations, such as ERISA, Section 125 Plans, COBRA, HIPAA, and ACA
• Familiarity with Benefit Administrative Systems, including Selerix, Employee Navigator, Web Health systems, and Retiree Billing systems
• Prior experience in employee benefits within a company or broker/agency setting, with Third Party administrative experience preferred
• Ability to sit for and pass resident life, health, and accident insurance license within 60 days of hire, if not already obtained
• 5 years of customer service experience with increased responsibility
• Proficiency in Excel
• Strong time management skills
• Understanding of Section 125, COBRA, FMLA, and Payroll
Work Schedule:
This is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m., with occasional evening and weekend work required.
