What are the responsibilities and job description for the Administrative Coordinator – Accounts Receivable, Customer Service, and Records Management position at JTS Surgical?
Job Description:
We are seeking a detail-oriented and customer-focused Administrative Coordinator to manage accounts receivable, customer service, and records management tasks. This role supports the company’s operations by ensuring financial accuracy, maintaining organized records, and delivering excellent service to customers. The ideal candidate thrives in a structured environment and is dedicated to keeping accurate documentation and providing a seamless customer experience.
Key Responsibilities:
- Accounts Receivable and Financial Tasks:
- Match invoices to purchase orders and manage weekly check/payment processing and recording.
- Handle accounts receivable tasks, including payment tracking and reconciliation.
- Maintain accurate financial records and prepare detailed reports as needed.
- Customer Service:
- Serve as the primary contact for customer inquiries, resolving issues promptly and professionally.
- Route and escalate customer concerns appropriately, ensuring swift and thorough resolutions.
- Coordinate with hospitals, sales reps, and clinics to schedule surgical cases and confirm surgical calendars.
- Obtain and track previous surgical records when necessary, ensuring accuracy and completeness.
- Records and Filing Management:
- Maintain an organized filing system for digital and physical documents, including customer records, invoices, and inventory reports.
- Implement and manage digital filing systems to ensure secure, easily accessible, and well-organized documentation.
- Support the general upkeep of the office, including scheduling routine maintenance and inspections.
- Process Improvement:
- Identify opportunities to streamline administrative processes for greater efficiency and accuracy.
Qualifications:
- Proven experience in accounts receivable, customer service, or administrative roles, preferably in a healthcare setting.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in managing digital and physical filing systems.
- Excellent interpersonal and communication skills, with a customer-first mindset.
- Proactive and self-motivated, with a problem-solving attitude.
