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Customer Service Representative-Remote

JU-YOUNG MANUFACTURING AMERICA,INC
Montgomery, AL Remote Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

JU-YOUNG MANUFACTURING AMERICA, INC is seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team in the machinery industry. This is a remote position that offers flexibility while allowing you to be an essential part of our customers' experience. At JU-YOUNG, we pride ourselves on delivering high-quality machinery and unparalleled service, ensuring that our clients derive maximum value from their purchases. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, processing orders, and resolving any issues that may arise. You will play a crucial role in maintaining customer satisfaction and loyalty, which are the cornerstones of our business. Ideal candidates will possess excellent communication skills, a strong ability to troubleshoot issues, and a genuine passion for helping others. The role requires adaptability and a proactive approach to problem-solving, ensuring that each customer interaction is positive and productive. If you are looking for a challenging yet rewarding position in a supportive environment and are excited about providing unmatched service to our clients, we invite you to apply for this opportunity at JU-YOUNG MANUFACTURING AMERICA, INC today!

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain detailed records of customer interactions and transactions in the company database.
  • Resolve customer issues and complaints with empathy and a solutions-oriented approach.
  • Collaborate with other departments to ensure timely and accurate fulfillment of customer requests.
  • Provide product information, guidance, and recommendations to customers based on their needs.
  • Continuously strive to enhance the overall customer experience and satisfaction levels.

Requirements

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • 1-2 years of experience in a customer service role, preferably in the machinery or manufacturing industry.
  • Excellent verbal and written communication skills in English; bilingual candidates are a plus.
  • Strong problem-solving skills and the ability to handle challenging situations with professionalism.
  • Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
  • Self-motivated and capable of working independently in a remote environment.
  • Strong attention to detail and ability to multitask effectively under pressure.

    • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Work From Home
  • Wellness Resources
  • Stock Option Plan

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