What are the responsibilities and job description for the Field Service Engineering Specialist - Midwest Region position at Jubilant Radiopharma?
This position may be based in Atlanta, Charlotte, Chicago, Houston, Dallas, Denver, Phoenix or Salt Lake City
Exciting Opportunity : Field Service Engineering Specialist at Jubilant Radiopharmaceuticals
Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry-leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scale.
As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems including SmartFill, RubyFill, and future releases for clients around the globe.
Key Responsibilities :
- Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently.
- Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures.
- Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits.
- Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures.
- Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA’s).
- Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed.
- Schedule, plan, and perform routine preventative maintenance on systems in the field.
- Develop preventative maintenance instruction documents, update and prepare other technical documents as required.
Qualifications :
We offer you :
Why work at Jubilant Radiopharmaceuticals?
We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork. With a strong commitment to quality and a customer-centric approach, we empower our employees to create value and make a difference in the world. Join us, and be a part of our global success story.
We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to build a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates.
We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or local law.
If qualified individuals with a disability need assistance in applying for this position, call Human Resources at 407-455-6700 informing us regarding the nature of your request and providing your contact information.
Join us, and be a part of our global success story!
