What are the responsibilities and job description for the Lodging Manager position at Jubilee Railroad Wilderness Lodge?
Jubilee Railroad Wilderness Lodge, (the soon-to-be name of the enterprise currently known as Railroad Park Resort), is seeking an entrepreneurial, personable, and energetic Lodging Manager to lead all aspects of guest experience, marketing/partnerships, lodging operations, and business office administration. This position offers an opportunity to join our leadership team in managing and growing a unique 43-acre property, featuring historic caboose lodging, vintage cabins, a farm-to-table restaurant, scenic campground facilities, a year round stream, a meadow for events, and connection to myriad hiking trails. We are located amidst the magical wilderness of Mount Shasta, at the eastern gateway to the “Klamath Knot”, a global biodiversity hotspot. We are in a densely-forested, spring-fed valley, at the base of a Jurassic-period crystalline rock formation and State Park connected to the Pacific Crest Trail! With new ownership by Jubilee College, this is a moment of culture shift, new global visitors, new activities, and new ways to host the land and people. For an entrepreneurial leader, it’s a wonderful time of creativity! We believe that true business success flows from a foundation of genuine service and meaningful connections. We're looking for a leader to manage operations and guest experience, and to guide business development. Someone who sees that every sale and every stay is an opportunity to create joy, every marketing campaign a chance to share our story authentically, and every financial decision a way to sustain our mission of transformative hospitality. This role combines business acumen with exceptional people management skills, and problem-solving skills. Candidates should love this region, the values of the College, and the opportunity to inspire & delight new guests to come our way! This in-person leadership position will play a crucial role in driving the growth and success of the Wilderness Lodge, by managing key functions and overseeing the financial analysis and profitability of lodging and campground operations. The ideal candidate will have a passion for hospitality and delighting guests, along with marketing and event creativity, and excellent project management skills. This role reports directly to the CEO, collaborates with the facilities and restaurant managers, and will supervise the front desk, market/gift shop, campground operations, on-site hosts, lead housekeeper, and business administrator. Excellent management, team-building, and communication skills are essential.
Description
Essential Duties & Responsibilities
- We will accept/review applications on a rolling basis (with a deadline of February 28, 2025)
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Hiring process:
- Initial phone screening
- Interviews with management team
- Offer extension
- Work begins in April 2025 (or sooner!) in Dunsmuir, CA
Operations & Guest Services Oversight
- Foster culture of warmth, teamwork, and exceptional care
- Ensure each guest touchpoint reflects our commitment to service and that guests consistently have a positive and memorable experience
- Supervise front desk/guest services
- Oversee and create special events and activities onsite (movies in the meadow, River Days, live music, nature hikes, etc.); Create unique experiences that transform both guest and host
- Transform guest feedback into opportunities for growth
- Implement and maintain standard operating procedures for all guest-facing departments
Business Vision & Growth
- Develop and implement comprehensive business strategies to drive revenue growth across all property segments: lodging, camping, dining, and events
- Identify opportunities that align business success with community enrichment
- Create partnerships that generate mutual value and shared purpose
- Analyze market trends/competitor activities; Implement thoughtful pricing/promotional strategies
- Build relationships with local/regional tourism partners; Bring in new mission-aligned groups
- Stay attuned to industry trends while maintaining authenticity
- Analyze performance through both financial and social impact lenses
Sales & Marketing Management
- Lead marketing efforts that tell authentic stories of connection and joy
- Guide digital presence, search engine optimization, and social media to build meaningful community engagement
- Create promotional campaigns that celebrate our unique heritage & wilderness experience
- Build partnerships with travel professionals who share our values
Financial & Administrative Stewardship
- Oversee bookkeeping staff and financial operations
- Monitor and analyze financial performance across all departments
- Develop pricing strategies for rooms, camping sites, and special packages
- Manage department budgets and optimize resource allocation
- Handle financial transactions with accuracy and integrity
- Utilize analysis to effectively course correct and to support guest experience
- Maintain thorough records while protecting guest privacy
- Build positive vendor relationships based on mutual respect
- Ensure compliance while maintaining hospitality focus
Supervision & team Leadership
- Direct and mentor a diverse team in service excellence, including marketing, guest services, onsite hosts and campground, front desk, housekeeping, market/gift shop, and bookkeeping staff
- Create environment where staff can grow and thrive
- Foster culture of continuous learning and improvement
- Build bridges between departments through shared purpose and regular connection
- Lead by example
Job Requirements and Qualifications
Required Qualifications
- Available to start full time and in person, by April 2025
- Formal training in Resort and Hospitality Management, Business Administration, or related field
- Experience with a start up or early-stage company or initiative
- Deep values alignment with the mission of the Lodge and College
- 12-15 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role
- Proven track record in revenue growth and business development
- Strong financial acumen and experience with budgeting and P&L management
- Diversity that expands our team
- Excellent leadership and team management abilities
- Exceptional verbal and written communication and interpersonal skills
- Proficiency with property management systems, POS systems, and financial software. Understanding of search engine optimization tactics.
- Strong computer skills (Google Workspace & Canva). Social media marketing experience
- Problem-solving and decision-making abilities
- Must be legally authorized to work in the United States
Preferred Qualifications
- Experience with outdoor recreation, adventure tourism, summer camp, and/or campground operations
- Knowledge of food and beverage management
- Background in boutique hospitality or experience with historic properties and unique accommodations
- Experience with eco and sustainable tourism practices
- Multi-property management experience
- Ability to speak another language
Physical Requirements:
- Ability to move throughout the property, including outdoor terrain
- Ability to walk around property grounds, climb stairs, and occasionally lift items (up to 50 pounds)
- Available to work flexible hours, including weekends and holidays when needed
- Valid driver's license and ability to travel for business development opportunities
- Must be comfortable working in all weather conditions throughout four distinct seasons
Salary & Benefits
- Pay Range: $68,750 - $72,500 annual salary
- Job Type: Full-time & Exempt
- Paid vacation leave and sick leave
- Employee discounts on lodging, dining and retail items
- Access to professional development
Salary
$68,750 - $72,500 per year
Salary : $68,750 - $72,500
