What are the responsibilities and job description for the Account Specialist-Automotive position at Judd Wire, Inc.?
Description
Judd Wire Inc., a Sumitomo Electric Group company, is looking for an Account Specialist to perform the primary functions for assigned Accounts, executing both customer and company objectives to achieve annual performance and profitability goals.
Job Duties and Responsibilities
- Execute/liaise all customer requests for quotations, orders, order updates/changes, logistics, customer complaints, and all other customer-related activities.
- Process customer purchase orders– review and ensure accuracy, resolve all discrepancies prior to placement within the system.
- Acquire required information regarding claims, log the complaints into the customer database, follow up for status and communicate output/conclusion to customer upon completion of the internal RMA review process.
- Review customer scorecards and take leadership role to develop action plan when scorecard ratings fall below acceptable levels.
- Provide customer-required inputs into portals. Check portals regularly for customer information (quantity manuals, scorecards, customer-specific information).
- Serve as the escalation point for Accounting and Demand Management issues to ensure timely communication to and from the customer.
- Prepare annual export documents.
- Distribute/assign appropriate clerical duties for the above mentioned tasks to Sales Administration, ensuring accurate and timely outputs.
- Develop and maintain strong/trusting relationships with Buyers and Procurement personnel.
- Coordinate activity with cross-functional teams to ensure the Account’s financial and technical goals/objectives are met.
- Support achievement of sales/profit objectives through the respective Business Unit’s accounts, presentation materials, and other key information pertaining to the assigned account and it’s programs.
- Perform other similar duties as assigned.
Qualifications
- Associates’ Degree or 3-5 years of practical experience in a similar sales function in lieu of a degree.
- Team oriented and customer focused individual.
- Possess excellent organizational skills and work well in a dynamic environment.
- Strong computer skills, experience with Microsoft Office applications.
- Ability to produce timely, accurate, and professional correspondence.
Benefits:
- Medical, Dental and Vision
- FSA/HSA
- 401(k) with Employer Match
- Life, AD&D and Disability
- PTO and Holidays
- Employee Assistance Program
About Judd Wire, Inc.
Judd Wire, a Sumitomo Electric Group Company, is a high technology wire company, specializing in the use of electron beam crosslinked thermosets for wire insulation. By applying irradiation crosslinking technology to insulating materials, Judd Wire meets the needs of the wire and cable industry for economical, high-performance products. Judd Wire manufactures electronic wire and cable in over 100 styles recognized by Underwriters Laboratory, Canadian Standards and/or Military Specifications.
Judd Wire's two U.S. based factories are part of the Sumitomo Electric Industries, Ltd. (SEI), the largest manufacturer of wire and cable in Japan that provides Judd Wire with access to their extensive network of research and product development facilities.
About Sumitomo Electric Group
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.
To learn more about Sumitomo Electric Group, please visit http://global-sei.com.
