What are the responsibilities and job description for the Associate Principal, Service Management position at Judge Group, Inc.?
Job Details
Location: Chicago, IL
Salary: $115,000.00 USD Annually - $130,000.00 USD Annually
Description:
Title : Associate Principal, Service Management
Location: Chicago, IL 60606 Hybrid
Fulltime
Job Description:
What You'll Do:
This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Supervisory Responsibilities:
None
Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Technical Skills:
Education and/or Experience:
Certificates or Licenses:
ITIL Certified (Foundation )
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $115,000.00 USD Annually - $130,000.00 USD Annually
Description:
Title : Associate Principal, Service Management
Location: Chicago, IL 60606 Hybrid
Fulltime
Job Description:
What You'll Do:
This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
- Manages and improves ServiceNow System onboarding and modeling.
- Provides governance to ensure the integrity of the Configuration Management Database
- Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team.
- Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
- Support integrations with data sources other than ServiceNow Discovery
- Monitor CMDB health and resolve conflicts between data sources.
- Enable tracking of cloud/virtual inventory
- Define identification and reconciliation rules.
- Create/update/remove identification and reconciliation rules.
- Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out.
- Produces management information, including KPIs and status reports, with an operational and a management focus.
- Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward.
Supervisory Responsibilities:
None
Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
- 5 years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow
- Ability to discover and manage cloud inventory.
- Ability to work across functional areas to drive continuous improvement.
- Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management
- Experience creating and maintaining metrics, reports, and dashboards.
- Be customer focused and goal oriented with keen attention to detail.
Technical Skills:
- ServiceNow experience is preferred.
- Advanced knowledge of CMDB / CMS data models
- ITIL, COBIT5 as related to service management and configuration management.
- General knowledge and familiarity with networking, mainframes, servers, scripting, databases
- Strong verbal and written communication skills, problem solving skills.
- Strong Excel and PowerPoint skills required.
Education and/or Experience:
- BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
- 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
- 5 - 7 years in an Automated Discovery Analyst role preferred
Certificates or Licenses:
ITIL Certified (Foundation )
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $115,000 - $130,000
