Helpdesk Support Analyst

Location: Draper, UT
Description:
Job Title: Helpdesk Support Analyst

Location: Draper, UT

Duration: 12 months

Basic Qualifications:

1. High school diploma required.
2. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
3. Solid technical knowledge, troubleshooting skills, and support experience with the following:
   • Microsoft Windows platform (Windows 7, 10)
   • Zoom
   • Networking, LAN, WAN, corporate enterprise domain infrastructure environment
   • Windows desktop and server operating system
   • Microsoft Active Directory
   • Microsoft Outlook
4. Good understanding of Microsoft Office products such as Word, Excel, and PowerPoint.
5. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
6. Ability to perform Mobile OS (iOS/Android) application troubleshooting.
7. Team player mentality, collaborative, self-learner, and self-motivated.
8. Good understanding of English and excellent communication skills.
9. Strong customer service skills and focus on ownership throughout the resolution process.
10. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business-impacting events.
11. For our Asia language support team, hours of operation would match with the region of support based on the language spoken.

Preferred Qualifications:

1. Technical knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS, and Android devices for at least 2 years.
2. Experience in high-level customer support or VIP support roles.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

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