Tier III Applications & Development Support

Location: Haslet, TX
Salary: $110,000.00 USD Annually - $115,000.00 USD Annually
Description: Our client is currently seeking a Tier III Applications & Development Support professional
*This is an onsite and direct hire (W2) opportunity!

This job will have the following responsibilities:

• Provide development and support for Verifone/Gilbarco POS environment.
• Handle Tier III tickets and collaborate with store team members to resolve issues promptly.
• Monitor performance and ensure system availability and reliability of POS.
• Troubleshoot store applications, including rewards programs, monitor system resource utilization, trending, and capacity planning.
• Create interfaces for current and new systems using PowerShell and SQL, including FTP, data handling between the company and third-party systems.
• Pull various data sources via API caller for loading into the data warehouse.
• Provide Level-3 and advanced support for troubleshooting complex issues.
• Utilize independent judgment, creative thinking, and analytical problem-solving skills to improve business processes.
• Work with TLOG or general log data and manipulate it effectively.
• Provide on-call support as needed and handle escalations from Tier II support.
• Understand and make general configuration changes comfortably.

Qualifications & Requirements:

• Bachelor's Degree in MIS or equivalent experience (10 years).
• 5 years of relevant work experience in large organizations in a support role, specifically in Tier III development and support.
• 5 years of experience with SQL, POS, and .NET (though .NET is not strictly required).
• Experience in C-Stores or retail is required; understanding of fuel pumps is ideal.
• Ability to create APIs for interfacing across various programs and ingest data into a Data Warehouse, including reporting.
• Hands-on experience as a technical support/application engineer, comfortable with writing scripts for production or store/POS systems.
• Previous experience as a Tier III engineer or applications support with ERP knowledge and troubleshooting capabilities.
• Ability to solve complex and cross-functional problems independently.
• Comfortable working independently on projects and driving them to completion.
• Ability to work after hours and weekends as needed.
• Familiarity with ticketing systems such as Remedy or ServiceNow.
• Previous POS experience.
• Strong analytical, technical, verbal, and written communication skills.
• Experience writing technical documents, software design documentation, and maintenance.
• Experience with data manipulation and visualization tools.
• Previous experience in restaurant/retail companies with extensive POS support systems (preferred)

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