Windows Engineer/Desktop Engineer

Location: Charlotte, NC
Salary: Not Specified by Client
Description:
Job Title: Windows/Citrix Engineer

Location: HYBRID - 1 day in Charlotte, NC or as needed

Type: Permanent - $75K

Job Summary:

We are seeking a candidate with strong desktop OS (Windows) troubleshooting skills and in-depth knowledge of Citrix Workspace, Imprivata, 3rd party applications, and hardware. This role involves testing, diagnosing, and resolving software issues to ensure optimal functionality and performance within enterprise and healthcare environments. The role also serves as the point of escalation for desktop image builds and troubleshooting, interacting directly with the engineering team.

Key Responsibilities:

Application Testing & Quality Assurance:

• Perform functional, integration, regression, and performance testing on Citrix-based applications, 3rd party applications, and hardware.
• Develop and document test plans, test cases, and scripts.
• Ensure application updates, patches, and configurations function properly before deployment.
• Collaborate with developers, system engineers, and vendors to resolve software defects.
• Conduct user acceptance testing (UAT) and document feedback.

Troubleshooting & Issue Resolution:

• Diagnose and resolve application-related issues in virtualized environments.
• Provide expert-level troubleshooting for Citrix Workspace and Imprivata SSO solutions.
• Investigate and resolve login failures, authentication issues, and latency problems.
• Analyze log files and system diagnostics to identify root causes and recommend solutions.
• Support clinical and IT staff with technical guidance.

Application Knowledge & Optimization:

• Maintain deep knowledge of 3rd party applications and hardware for optimal performance.
• Identify workflow bottlenecks and suggest improvements.
• Work with system administrators, clinical teams, and business stakeholders to ensure applications meet operational needs.
• Assist in training and knowledge-sharing for helpdesk and end-users.

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Contact:

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