What are the responsibilities and job description for the Customer Service Representative position at Judge Healthcare?
About the Company
The Judge Group is currently seeking a Customer Service Representative for a fantastic client of ours in Orange, CA! This is a great way to get your foot in the door with one of the largest health plans in the state of California! Below you can find a brief overview of the opportunity. For additional questions or immediate consideration, please send your most updated resume to Jacob at jmaybrier@judge.com!
About the Role
The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and / or complaints related to the Medi-Cal programs for Orange County.
The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers. Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members.
Responsibilities
The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and / or complaints related to the Medi-Cal programs for Orange County.
The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers.
Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members.
Qualifications
High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Typing speed of 35 words per minute (WPM) required.
Preferred Skills
6 months of Medi-Cal / Medicaid or health services experience.
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