What are the responsibilities and job description for the Customer Service Representative position at Judy Ahart - State Farm Agent?
Company Overview
Judy Ahart - State Farm Agent is a successful insurance agency looking for a skilled Customer Service Representative to join our team. As an agent, we pride ourselves on delivering exceptional client experiences that drive business growth.
Our ideal candidate will possess excellent customer service skills, attention to detail, and a desire to help people. This role offers a unique opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.
Responsibilities
Judy Ahart - State Farm Agent is a successful insurance agency looking for a skilled Customer Service Representative to join our team. As an agent, we pride ourselves on delivering exceptional client experiences that drive business growth.
Our ideal candidate will possess excellent customer service skills, attention to detail, and a desire to help people. This role offers a unique opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.
Responsibilities
- Establish strong relationships with customers and follow up as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Utilize exemplary communication to efficiently meet customer needs while promoting business development.
- Dedicated to customer service.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem solving.
- Property and Casualty license (must be able to obtain).
