What are the responsibilities and job description for the Equipment Rental Manager position at Juergens Hardware & Rental?
Ideal candidates should have basic computer skills, excellent communication skills, positive attitude and experience working with, repairing, and loading equipment.
To apply, please fill out a paper application, avaliable at 2850 N Jefferson Street, Huntington.
JOB DUTIES:
- Assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
- Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate
- Prepare rental forms and contracts by obtaining customer signature and other information as required
- Explain rental fees and provide information about rented items such as operation of equipment and safety features
- Answers telephone and receives orders by phone
- Resolve customer problems and answer questions
- Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
- Daily audits of open contracts and call overdue rentals.
- Work in cooperation with other areas to provide quality, seamless customer service.
- Directs service technicians and yard staff in daily operations.
- Perform inspections of completed repairs to ensure thorough and quality of work performed
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and meet performance goals established by management.
- Other duties as requested
TECHNICAL SKILLS:
- Complete rental transactions on rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
- Periodically update and review company website for accuracy and messaging
OTHER TASKS AND RESPONSIBILITIES:
- Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean
- Report safety violations to supervisor
- Adheres to and enforces all company policies, procedures, rules, and regulations in written or verbal form
- Supports and enforces government safety requirements and other regulations and security in store
WORKING CONDITIONS
- Must be able to stand for long periods of time
- The job requires constant interaction with the public
- May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
- Most work will be indoors with limited exposure to outside elements
- Some Weekend work required
EDUCATION, SKILLS & REQUIREMENTS:
- A high school diploma or equivalent GED is preferred but not required
- Must be able to lift/move approximately 50-70 lbs.
- Customer Service Aptitude
- Strong telephone skills
- Effective written and oral communication skills
- Valid driver’s license and clean driving record
- Equipment rental industry experience preferred
- Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $55,000