What are the responsibilities and job description for the Customer Service Representative (Remote) position at Juice Design Inc?
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. The successful candidate will provide exceptional service to our customers, resolving issues and addressing concerns in a timely and professional manner.Key Responsibilities : Customer Interaction : 1. Respond to customer inquiries via phone, email, chat, or in-person.2. Resolve customer complaints and issues in a fair and timely manner.3. Provide accurate information about products or services.4. Offer solutions and recommendations to meet customer needs.Problem-Solving : 1. Troubleshoot and resolve product or service issues.2. Escalate complex issues to senior team members or management.3. Collaborate with internal teams to resolve customer concerns.Communication : 1. Communicate clearly and effectively with customers.2. Active listening to understand customer needs.3. Provide regular updates on issue resolution.Data Entry and Record-Keeping : 1. Accurately document customer interactions in CRM software.2. Update customer records with new information.3. Maintain accurate records of customer interactions.Quality and Performance : 1. Meet or exceed customer satisfaction targets.2. Achieve productivity and efficiency standards.3. Participate in quality assurance and improvement initiatives.
