Demo

Call Center Operator

Julie Inc
Joliet, IL Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/6/2025

JULIE, Inc. provides excavators and underground utility owners with a continuously improving, one-call message handling and delivery service to protecting underground utilities and the safety of people working or living near them. Located in Joliet, Illinois, JULIE, Inc. espouses quality, affordability, customer service and a conducive work environment. (JULIE: Joint Utility Locating Information for Excavators.)

SUMMARY: Call Center Operators receive calls, enters information into the Call Center data base, and provides customer service to incoming callers. JULIE is a 24 hour, 365 day operation with varying work shifts. If you are seeking a new challenge in your career and you thrive in customer service scenarios, we are currently seeking Call Center Operators to join the JULIE team at our location in Joliet. This role offers a competitive starting pay including shift premiums, excellent training, paid breaks and lunches, paid holidays, paid time off and more! Full-Time positions offer health, dental, life and vision insurance, and retirement 401k savings. Seasonal (Peak) and Part-Time opportunities are currently available. Note that is an in office position only.

DUTIES/QUALIFICATION REQUIREMENTS: To perform this job successfully, an employee must be able to perform each of the essential duties satisfactorily:

1) Answer incoming calls in a timely manner and securing all required information accurately for the completion of a locate request. Operators should have strong communication skills, conduct themselves in a professional manner, be detail-orientated, and be able to work in a fast-paced environment.

2) Operators are required to verify information with customers to ensure accuracy and answer any questions that may arise. Candidates must possess strong listening and articulation skills; previous customer service experience a plus.

3) Must be proficient working with a computer key board and have a basic understanding of computer technology. Candidates must be able to type 35 words per minute and able to read and understand directional maps. Perform office clerical tasks as directed.

4) Seasonal (or Peak) operators may work up to 40 hours or more per week as scheduled or needed; Part-time operators must be available for afternoon shifts; all employees are required to arrive prior to the start of their assigned shift on time. Work shifts may require nights, weekends, and holidays.

Communicate with team members on regular basis to provide optimal customer service. Must be able to work both independently and within a team environment. Candidates are required to have a high school diploma or equivalent.

JULIE, Inc. is an equal opportunity, at-will employer. To learn more about JULIE, Inc., visit www.juliebeforeyoudig.com.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Call Center Operator?

Sign up to receive alerts about other jobs on the Call Center Operator career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$33,998 - $44,673
Income Estimation: 
$39,519 - $52,857
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$52,318 - $65,657
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091

Sign up to receive alerts about other jobs with skills like those required for the Call Center Operator.

Click the checkbox next to the jobs that you are interested in.

  • Customer Engagement Skill

    • Income Estimation: $22,235 - $27,930
    • Income Estimation: $22,693 - $29,364
  • Customer Service Skill

    • Income Estimation: $20,590 - $28,338
    • Income Estimation: $21,276 - $26,249
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Call Center Operator jobs in the Joliet, IL area that may be a better fit.

Call Center Representative

The Mulch Center, Deerfield, IL

CALL CENTER REPRESENTATIVE (HYBRID)

ERIE FAMILY HEALTH CENTER, Chicago, IL

AI Assistant is available now!

Feel free to start your new journey!