Hotel General Manager

Core Mindset & Leadership Attributes

• Entrepreneurial Mindset: As the leader of the hotel, this person seeks to be gritty and resourceful with expenses while maintaining a high level of guest satisfaction
• Coachability: Open to feedback, actively seeks mentorship, and regularly engages with leadership to grow professionally and personally.
• Growth-Oriented: Demonstrates a continual desire to learn, improve systems, and find better ways to serve guests, lead staff, and enhance the hotel’s profit.
• Innovation & Initiative: Brings new ideas to the table, experiments with improvements, and drives innovation across departments.
• Accountability: Takes full ownership of hotel profitability, team culture, and brand reputation.

Key Responsibilities & Daily Tasks

1. Leadership & Team Management

• Lead, mentor, and coach department heads and team members to achieve operational excellence.
• Conduct regular team meetings to discuss goals, performance, and areas for improvement.
• Create and manage staff schedules [with departmental leaders], ensuring proper coverage and labor cost efficiency.
• Oversee recruitment, hiring, onboarding, training, and staff development programs.
• Promote a positive and productive work environment that reflects franchise brand values.

2. Financial Oversight

• Monitor daily revenue, expenses, and profitability metrics.
• Oversee accounts payable and accounts receivable, including timely payment of bills and invoices.
• Collaborate with ownership and accounting team to produce monthly P&L reports, forecasts, and budgets.
• Identify cost-saving opportunities without compromising quality or guest satisfaction.

3. Operational Excellence

• Ensure all departments (front desk, housekeeping, F&B, maintenance) are running smoothly and efficiently.
• Personally walk the property regularly to monitor cleanliness, condition, staff engagement, and service quality.
• Address guest issues promptly and follow up to ensure resolution and satisfaction.
• Ensure adherence to franchise brand standards across all departments (design, cleanliness, service delivery, reporting, etc.).
• Conduct regular quality audits, mystery shops, and brand compliance checks.

4. Legal Compliance & Safety

• Ensure full compliance with federal, state, and local laws related to labor, OSHA, fire safety, ADA, health codes, and liquor licensing.
• Coordinate inspections and maintain all necessary documentation.
• Stay informed of legal and regulatory changes impacting hospitality operations.

5. Vendor, Tech, & Contract Management

• Manage relationships with third-party vendors (pest control, security, IT, etc.).
• Ensure service contracts are in place and regularly evaluated/renegotiated.
• Oversee the implementation and effective use of property management systems, accounting platforms, and communication tools.

6. Brand & Guest Experience

• Uphold and promote the franchise brand promise, ensuring consistency in guest experience and visual identity.
• Monitor online reviews and guest feedback across platforms (Google, TripAdvisor) and implement improvement plans.
• Promote franchise enrollments and guest loyalty strategies.

7. Marketing & Sales Support

• Collaborate with sales and revenue management teams to execute promotional strategies.
• Support the sales team in driving group business, corporate accounts, and local partnerships.
• Oversee signage, collateral, and promotional materials to maintain quality and compliance.

8. Reporting & Communication

• Submit all required reports to ownership, franchise team, and local/state authorities on time.
• Maintain open, proactive communication with ownership regarding operations, risk areas, staffing, and opportunities.
• Implement dashboards or key metric trackers for performance management and decision-making.

9. Maintenance & Property Upkeep

• Work with maintenance staff and vendors to keep the property in excellent condition.
• Oversee preventative maintenance schedules for rooms, HVAC, elevators, and all key systems.
• Ensure all renovations and capital improvement projects are completed on budget and within brand guidelines.

10. Community & Culture Building

• Represent the property in local business groups and tourism boards when appropriate.
• Promote a culture of respect, teamwork, and continuous improvement.
• Encourage team participation in brand, community, and corporate social responsibility initiatives.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid training
• Professional development assistance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• When you start working at this property, you notice that some expenses are on autopay, and no one pays attention to the bills to verify if they are needed. What would you do in this scenario?
• The Winter has destroyed much of the landscaping at your hotel. You decide with your maintenance team that you need to trim some trees and replace others. How would you go about fixing the landscaping?
• When walking around the hotel, as you do on a daily basis, you notice some employees are always idly standing around, not being productive, etc. What is your approach to solving this scenario?
• What is your approach to analyzing a hotel's profit and loss statement? What factors are important to you and why? Explain the key metrics you monitor and how they influence your future decisions based on these numbers.

Education:

• Associate (Preferred)

Experience:

• Hotel management: 5 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• Cordova, TN 38016 (Required)

Work Location: In person

Salary : $70,000 - $100,000