Head Pickleball Professional

ROLE OVERVIEW

At Jumbo’s Pickleball, we prioritize the experience of our community — from the first-time visitor to the seasoned player. The Pickleball Director plays a crucial role in maintaining the high standards of our club while ensuring an exceptional experience for our members and guests. This role combines exceptional on-court duties with higher-level management responsibilities.

We are seeking individuals who embody the following qualities:

Strong Interpersonal Skills:

This position is a face of the program. You have a naturally outgoing personality and thrive on social interaction. Your genuine enthusiasm for engaging with people is evident in every conversation. You effortlessly create a welcoming atmosphere, making members and visitors feel valued and connected to our community from the moment they walk in.

Customer Service Excellence:

You understand that at the heart of every successful club is a satisfied and loyal customer base. You're intuitive to the needs of our visitors, always aiming to exceed their expectations, and resolve any concerns with a positive, can-do attitude. Your commitment to service excellence ensures that members feel valued and heard.

Leadership and Initiative:

At Jumbo’s Pickleball, we all take equal pride in making sure the club is running smoothly. You have a natural ability to lead and inspire others. You are proactive in identifying opportunities to improve member experience and operational efficiency. If you see something that needs to be addressed, you jump in to help solve it.

PRIMARY RESPONSIBILITIES

Customer Service and Management

• Act as a point of contact for all members and visitors to the club
• Create, manage, and shape the pickleball programming. 
• Above all else – will be a vital part of a team environment where everyone shares in the responsibilities of making Jumbo's Pickleball an exceptional club
• Manage, train, and guide the pickleball staff to achieve the highest level of member satisfaction. 
• Address customers on court queries, concerns, and feedback in a timely, professional, and personable manner through email, and phone.
• Promote a positive and welcoming environment for staff, members, and guests.
• Be able to answer questions about pickleball play, gear, and industry.
• Create and manage open games, clinics, and tournaments for customers to join as they come to the club.
• Jump onto the court to play when customers need to fill a game or event.

On Court

Program Management

• Strategize and manage all programming, clinics, camps, private lessons, and more. 
• Manage assistant pros, their skill levels, and lesson performance.
• Manage the programs at the facility.
• Oversee daily on court operations, including court maintenance, equipment management, lesson programming, and overall court cleanliness.
• Conduct regular checks to ensure cleanliness and safety of the courts, lounge, and surrounding area.
• Ensure that all areas are tidy, equipment is in good condition, and any reported issues are addressed promptly.
• Manage, oversee, and support the setup and takedown for any club-sponsored activities including camps, clinics, leagues and tournaments. 
• Ensure adherence to safety protocols and procedures.
• Coordinate with operations and maintenance teams for routine upkeep and repairs.

Tournaments and Leagues

• Manage/Run/Review Tournaments and Leagues (recruit new players and members)
• Tournaments and leagues are essential parts of our revenue model.
• The goal is to eventually have repeatable processes built so that many other people can run tournaments and leagues without managers leading the effort.
• Reports should be delivered as to the progress made after each tournament and why we believe we’re moving in the right direction of building repeatable processes.
• Reports should include information about revenue vs. expenses, the attendees and their make-up, issues/lessons learned, and feedback from volunteers, staff, and players.

Qualifications

• 5 years of experience in racquet sports facility management, hospitality, or related fields
• Pickleball instructor certification (preferred)
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in relevant software applications (e.g., booking systems)
• Ability to work flexible hours, including evenings and weekends
• Pickleball playing level at 4.0 or higher is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions. While performing the duties of this job, the employee is required to stand; walk; run; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close and distance vision, depth perception, and the ability to adjust focus.

Background Check

This offer is contingent upon the completion of a background and reference check. Your employment with the Jumbo's PIckleball will be for no specified period and will be deemed "at-will." As a result, you are free to resign at any time for any reason or for no reason. At least two weeks’ notice of leaving your position is requested. Similarly, the Club is free to terminate its employment relationship with you at any time, with or without cause. Your employment with Jumbo's Pickleball will be subject to all of the terms and conditions which affect the Club's other employees, including the terms and conditions set forth in any employment policies or procedures manual published by the Club. Jumbo’s Pickleball reserves the right to change the position title for which you are being hired and/or your duties at any time. 

Schedule

• Weekday 8 hour shifts (4 hours on court & 4 hours administrative)
• Expected hours: 40 per week
• Evening shifts when needed
• Weekends when needed

Benefits

• Competitive salary commensurate with experience RANGES FROM $77,000 - $110,000
• Percentage of lesson revenue
• 10 paid time off (PTO) days per year (permission of timing required)
• Free membership court access

Prior to or upon commencement of your employment, you agree to provide any information reasonably requested by Jumbo’s Pickleball in connection with your employment, including providing the necessary documentation to confirm your eligibility for employment by the club under U.S. law and any other applicable laws. 

This letter sets forth the principal terms and conditions of your employment with the Club, and supersedes any prior discussions, representations, promises or agreements, whether written or oral.