What are the responsibilities and job description for the Technology Support Specialist position at Junction City School District 69?
The person in this position is supervised by the Technology Network Coordinator and is responsible for performing a wide variety of tasks related to the use of technology in an educational setting. Responsibilities include installing, configuring, and repairing hardware, software, and peripheral systems, as well as helping to maintain the district network. The technology support specialist assists students and staff with the use of computers, computer related equipment, and software. This position may assist the technology coordinator in the supervision and evaluation of student helpers and summer workers.
District cell phone provided, as well as mileage reimbursement for use of personal vehicle while traveling between schools.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Employees in this position perform some or all of the following tasks. Other related duties as assigned.
- Must be able to support Windows computers and Apple operating systems.
- Have a basic understanding of networking topology.
- Knowledge and experience with : wireless networking, knowledge of Aruba equipment preferred; networks and connecting computer equipment to networks; managing active directory; Windows Deployment; supporting network printers and copiers; and supporting Macintosh computers.
- Ability to effectively communicate technical information to non-technical staff, including the ability to train individuals and staff members in effective software usage (needs to be determined by district technology department and district / school administration).
- Connect devices into the network. Perform basic network jack and cabling repairs and installation.
- Configure, deploy and troubleshoot network devices and services in coordination with local ESD staff.
- Perform preventative physical network closet and equipment maintenance.
- Create, modify, reset, archive and remove user network, email, and cloud service accounts in coordination with instructional technology coordinator.
- Modify server file and folder permissions. Perform data restoration operations.
- Support district mobile technology (i.e., laptops, Chromebooks, iPads).
- Review, complete, and close Trouble Tickets in a timely manner.
- Diagnose and troubleshoot a variety of computer problems.
- Participate in and contribute to district and building level technology meetings.
- Maintains professional and technical knowledge by participating in professional development activities.
- Ability to understand and ethically work with confidential information.
- Demonstrate regular and acceptable attendance and punctuality, as set forth in Board policy.
- Be familiar with and adhere to all relevant District Board policies, administrative regulations, and building rules.
- Interacts thoughtfully and courteously with students, staff, parents, businesses, agencies, and community members and resolves conflict in a professional manner.
- Work independently under district guidelines and cooperatively in teams with other staff members.
- Attends in-service and workshop trainings; applying training to responsibilities.
- Completes appropriate logs, forms, and paperwork, as required.
- Reports safety, sanitary, and fire hazards immediately to supervisor.
- Reports issues to authorities, as necessary, animal control, suspicious activity, etc.
- Operates and troubleshoots office machinery.
- Perform other related duties as required or assigned.
SUPERVISION
All school employees have some responsibility for supervising students and assisting in maintaining a safe environment. Supervision of student helpers / workers, as required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit, use hands for fine manipulation, handle or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and / or move equipment weighing up to 60 pounds. Specific vision abilities required by this job include : close vision, distance vision, ability to adjust focus, and peripheral vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment combines standard office setting including standard office equipment (fax, copier, phone, computer, 10-key, etc.) with the standard classroom setting. The noise level in the work environment is usually low to moderate, but occasionally high depending upon student population and activities. The employee is occasionally exposed to wet or humid conditions and outdoor weather conditions.
Junction City School District is committed to building a diverse staff that is fully representative of our students and community. We strongly encourage applications from candidates of color and multilingual candidates.
