What are the responsibilities and job description for the Front Desk Agent position at Juneau Super 8?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation: $15-18 hourly DOE (Depending on experience)
Responsibilities
- Assist with airport and ferry shuttles
- Field customer complaints when necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
- Has a valid driver's license
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Well-versed in taking telephone calls and handling stressful situations
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Willing to be flexible with shifts
- able to work multiple shift times as needed
Compensation$15-18 hourly DOE( Depending on Experience)
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $15 - $18
