SERVER

Description

Primary Objective of Position

To provide service to ensure the client satisfaction.

Essential Functions

• Understands the service procedures of the outlet and ensures that they are properly followed at all times.
• Ensures that guests receive the courtesies required at all stages, from the welcoming, through service and until their departure from the outlet.
• Knows all the food and beverage items on the menu including their ingredients, preparation and presentation.
• Is aware of the special events, promotions, and any kind of information related to the outlet.
• Uses suggestive selling and up-selling techniques to enhance guest satisfaction and generate profit.
• Gathers and communicates feedback from guests on food, service and atmosphere and communicate them to the reception.
• Is in charge of setting up tables and checking the mise-en place before operation time.
• Is responsible for the cleanliness and orderliness of the station assigned to him, at the beginning and at the end of his shift.
• Is responsible for the cleanliness of the service station and the availability and condition of silverware, glassware, chinaware, condiments, ashtrays, toothpicks, napkins, coasters, etc
• Coaches, trains and works in close collaboration with the runner/commis waiter.
• Attends briefings and training sessions as scheduled.
• Performs related duties and special projects as assigned.

Physical Demands

• This position requires long hours of standing, walking, bending, and squatting.
• It is a must that this person is physically able to lift and carry up to 20 pounds or more.
• This position may require you to work in adverse weather conditions like rain, cold and the summer heat
• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.

Qualifications

• Minimum two years experience as server.
• Ability to work with large groups of people. Observant, highly flexible individual with a positive and creative outlook is preferred for this continually evolving position.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Qualifications