What are the responsibilities and job description for the Boutique Mountain Hotel Evening Guest Experience Coordinator position at Juniper Mountain House?
Job Overview
We are seeking a dedicated and enthusiastic Evening Guest Experience Coordinator to join our team in providing exceptional service to our guests. The ideal candidate will possess a strong background in hospitality and guest relations, ensuring a welcoming and efficient experience for all visitors. This role involves working at the front desk, managing guest messaging systems, supporting minor hotel operations needs, and being on-call during late night hours.
Duties
- Greet guests warmly in the event of late night arrival and provide assistance with check-in and check-out procedures.
- Handle night inquiries and resolve any issues promptly, maintaining high standards of customer service.
- Manage phone systems effectively, responding to calls with professionalism and courtesy.
- Assist with night audit duties as required, ensuring accurate reporting of daily operations.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Strong guest relations skills with a focus on customer satisfaction.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with phone systems and front desk operations is essential.
- Excellent phone etiquette and interpersonal skills are required for effective communication.
- A background in hotel management or hospitality management is advantageous but not mandatory.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as an Evening Guest Experience Coordinator and contribute to creating memorable experiences for our guests while developing your skills in the dynamic field of hospitality!
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Night shift
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Evergreen, CO 80439 (Required)
Ability to Relocate:
- Evergreen, CO 80439: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22