What are the responsibilities and job description for the Juniper Networks Technical Liaison position at Juniper Networks, Inc.?
Knowledge Management at Juniper Networks,
Our team is dedicated to delivering high-quality technical support on specific Juniper Networks product(s) to customers, directly or via partners. We believe that the key to success lies in our ability to understand customer needs and provide tailored solutions. As a result, we are committed to developing and maintaining a comprehensive knowledge base that reflects the collective expertise of our team members.
Our goal is to create a collaborative environment where team members can share their knowledge, best practices, and experiences. This enables us to continuously improve our services, address emerging trends, and adapt to changing customer requirements. In this role, you will play a critical part in shaping our knowledge management strategy and ensuring that our customers receive exceptional support.
Account Management: Key Responsibilities
We are looking for a skilled and experienced network engineer to join our Global Customer Success organization. The ideal candidate will have a strong background in IP-based networks, including switching and data center technologies. They will also possess DevOps experience, with expertise in containers, cloud, virtualization, CI/CD stacks, APIs, and orchestration.
Key responsibilities include:
• Providing high-quality technical support on specific Juniper Networks product(s) to customers, directly or via partners
• Developing and maintaining a comprehensive knowledge base that reflects the collective expertise of our team members
• Collaborating with other teams to ensure knowledge share of customer networks, issues, and solutions
• Suggesting ways to improve team performance and increase customer satisfaction
Requirements
Key requirements include:
• Bachelor's degree in engineering, computer science, or related field
• At least 8 years of experience in supporting large, complex IP-based networks
• Strong understanding of IP networking basics, including VLAN/trunking, STP, RSTP, VSTP, VXLAN/EVPN, and IP-fabric
• Experience with traffic generators and network protocols analysis tools
• Working experience with operating system architectures (Linux, FreeBSD), scripting languages (TCL, Perl, API, Ansible, Puppet, C, C )
Our team is dedicated to delivering high-quality technical support on specific Juniper Networks product(s) to customers, directly or via partners. We believe that the key to success lies in our ability to understand customer needs and provide tailored solutions. As a result, we are committed to developing and maintaining a comprehensive knowledge base that reflects the collective expertise of our team members.
Our goal is to create a collaborative environment where team members can share their knowledge, best practices, and experiences. This enables us to continuously improve our services, address emerging trends, and adapt to changing customer requirements. In this role, you will play a critical part in shaping our knowledge management strategy and ensuring that our customers receive exceptional support.
Account Management: Key Responsibilities
We are looking for a skilled and experienced network engineer to join our Global Customer Success organization. The ideal candidate will have a strong background in IP-based networks, including switching and data center technologies. They will also possess DevOps experience, with expertise in containers, cloud, virtualization, CI/CD stacks, APIs, and orchestration.
Key responsibilities include:
• Providing high-quality technical support on specific Juniper Networks product(s) to customers, directly or via partners
• Developing and maintaining a comprehensive knowledge base that reflects the collective expertise of our team members
• Collaborating with other teams to ensure knowledge share of customer networks, issues, and solutions
• Suggesting ways to improve team performance and increase customer satisfaction
Requirements
Key requirements include:
• Bachelor's degree in engineering, computer science, or related field
• At least 8 years of experience in supporting large, complex IP-based networks
• Strong understanding of IP networking basics, including VLAN/trunking, STP, RSTP, VSTP, VXLAN/EVPN, and IP-fabric
• Experience with traffic generators and network protocols analysis tools
• Working experience with operating system architectures (Linux, FreeBSD), scripting languages (TCL, Perl, API, Ansible, Puppet, C, C )
