What are the responsibilities and job description for the Front Office Manager position at Jupiter Beach Resort & Spa?
We are looking for an experienced Guest Services / Front Office Manager to join our team at Jupiter Beach Resort and Spa. This is a great opportunity to be part of an organization that believes our team members are our most important resource and therefore takes great pride in individuals that help us achieve our resorts mission.
The incumbent is required to have previous Management experience in to be considered for this position.
Responsibilities
Assisting the Operational and Financial Management of the Property
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
- Ability to create new SOP's and checklists to ensure operations are running as a whole
- Oversee front desk, concierge, and bell staff to ensure an optimal level of service and hospitality are provided to hotel guests.
- Work closely with all department head to ensure operations and the guest experience is smooth and efficient
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Handle guest complaints and resolve issues in a timely manner
- Perform other duties as requested by management, and needed for the department
Managing the Guest Experience
Qualifications :
Benefits :
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.