What are the responsibilities and job description for the Customer Support Specialist position at Jupiter Civil Engineering Company, LLC?
Job Description
We are seeking a Customer Support Specialist to join our team! You will resolve customer questions and offer solutions to drive company revenue. You will also help clients troubleshoot basic issues such as downloading documents, to ensure clients are satisfied with the service they receive.
Work hours are flexible and at this time the position is part-time, however it may be increased to full-time as skills in the industry are acquired (company training may be offered).
Responsibilities:
Jupiter Civil Engineering Company is a civil engineering firm that provides professional civil engineering services, design expertise, project planning and construction phase services in the South Florida area, Treasure Coast and beyond. We have a branch that serves the Orlando area called Orange Group Engineering.
Jupiter Civil Engineering Company is a civil engineering firm that provides professional civil engineering services, design expertise, project planning and construction phase services in the South Florida area, Treasure Coast and beyond. We have a branch that serves the Orlando area called Orange Group Engineering.
We are seeking a Customer Support Specialist to join our team! You will resolve customer questions and offer solutions to drive company revenue. You will also help clients troubleshoot basic issues such as downloading documents, to ensure clients are satisfied with the service they receive.
Work hours are flexible and at this time the position is part-time, however it may be increased to full-time as skills in the industry are acquired (company training may be offered).
Responsibilities:
- Present and sell engineering services to new and existing customers (paid training will be provided to get the associate up to speed with terminology). No technical discussions with clients is required.
- Prospect and contact potential customers. Receive incoming calls, collect client information and add to our database.
- Set follow-up appointments if needed using a calendar program.
- Previous experience in sales, customer service, or other related fields
- Familiarity with CRM platforms such as Salesforce
- Ability to build rapport with clients
- Strong issue negotiation skills
- Deadline and detail-oriented
Jupiter Civil Engineering Company is a civil engineering firm that provides professional civil engineering services, design expertise, project planning and construction phase services in the South Florida area, Treasure Coast and beyond. We have a branch that serves the Orlando area called Orange Group Engineering.
Jupiter Civil Engineering Company is a civil engineering firm that provides professional civil engineering services, design expertise, project planning and construction phase services in the South Florida area, Treasure Coast and beyond. We have a branch that serves the Orlando area called Orange Group Engineering.