Patient Access Supervisor - Full time Onsite

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Associates degree or equivalent work experience Qualifications Enthusiastic, friendly, patient focused customer service skills. Excellent interpersonal skills. Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information. Professional, effective communication and leadership skills to effectively manage a team. Must be a team player with ability to collaborate interdepartmentally and with clinical staff. Capacity to multi-task with computer programs while providing patients the highest level of care and attention. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department. Experience At least two years’ experience in hospital centralized scheduling functions with electronic order and faxed order systems experience. Proficient in the use of PC's. At least 1-2 years’ experience in a supervisory capacity. Current knowledge of Medical Terminology, federal and third-party payer requirements, coding of procedures, imaging procedures. Experience with Cerner, Experian, STAR, Excel, Kronos Position Summary The Patient Access Supervisor will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. This position will work in collaboration with the Patient Access Manager. The Patient Access Supervisor supervises the day-to-day operations of centralized scheduling, manages daily staffing, and assists Manager to maintain productivity guidelines. Manages open requisitions, system terminations and access removal. Develops new procedures as needed to meet services provided. Maintains and updates standard process with guidance from Manager. Makes all necessary payroll entries and corrections, signs off on staff payroll, monitoring OT, managing major sick, FMLA, and call outs per JMC policy guidelines. Documents and writes informal and formal conference records. Works closely with project managers in the build of applications and assists with training on process and functionality. Assists all servicing areas within the organization with patient account error corrections and provides service recovery. Responsible for communication to Registration Manager, Registration Supervisor, Authorization Supervisor, and Insurance Verification/Pre-Registration Supervisor of same day add-ons and STAT additions to daily schedule. Monitors scheduling grid throughout the day and sends twice per day communication to Centralized Scheduling Team of open slots on the schedule and deadlines for filling them. Tracks and distributes daily productivity measures to staff. Tracks and distributes weekly quality measures to staff, supports and educates staff on areas for improvement. Assists Centralized Scheduling Team as needed (if any vacancies, of staffing issues or if behind). Documents weekly orientation reports on new hires for the first 90 days of employment. Collaborates with Manager to perform 90-day reviews and annual evaluations and composes action plans for less than satisfactory scores. Ensures the training of new employees. Develops new procedures as needed to meet departmental needs. Maintains and updates standard process with guidance from Manager. Maintains close working relationships with the staff of designated outpatient clinical areas, physicians, medical records and business office. Audits scheduling calls and accounts & provides education and guidance to staff to understand and correct errors occurring in the scheduling process. Exhibits the ability to guide the team in day-to-day work assignments and assists the manager. Collaborates with Manager to ensure all Centralized Scheduling policies are written, kept up-to-date, and enforced. Balancing daily FCW logs. Other Duties as Assigned. Leadership Competencies Establishing Relationships Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Developing Talent Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively. Inspiring and Motivating Others Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Acting Strategically Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization. Promoting Diversity and Inclusion Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Holding Self and Others Accountable Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability. Physical Requirements Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.