JMCPG Billing and Collections Supervisor - Full Time - Days

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Associates degree in Business, Accounting, Finance, Healthcare Administration or other related field preferred
  
  

Experience / Qualifications

• Experience with physician billing and collections revenue cycle processes
• Experience in a supervisory role in a billing and collections setting preferred
• Excellent interpersonal skills. Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail
• Current knowledge of Medicare, Medicaid, Commercial, Auto, Workman’s Comp insurance billing requirements, CARC codes, billing denials, insurance denials, clearinghouse denials
• Experience with ECW, Cerner, Excel, One Content
  
  

Position Summary

The Billing and Collections Supervisor is responsible to supervise the day-to-day operations of JMCPG Billing and Collections.

Responsibilities Include

• Manages daily staffing and assignments, maintains productivity guidelines and standards.
• Manages open requisitions, ensures new hires have all system access, managing system terminations and access removal.
• Ensures the training of new employees on billing and collections policies and procedures. Develops new procedures as needed to meet services provided. Maintains and updates standard processes.
• Trains Billing and Collections Teams on billing and collections and system updates.
• Collaborates with the Credentialing Team regarding denials and credentialing issues and processes.
• Collaborates with the Coding Manager regarding billing and collections issues pertaining to coding processes.
• Makes all necessary payroll entries and corrections, signs off on staff payroll, monitoring OT, managing major sick, FMLA, and call outs per JMC policy guidelines.
• Documents and writes informal and formal conference records.
• Works closely with project managers in the build of applications and assists with training on process and functionality.
• Conducts weekly huddles with the billing and collections teams.
• Responsible for month end reporting of billing and collections statistics.
• Tracks and distributes daily productivity measures to staff.
• Tracks and distributes weekly quality measures to staff, supports and educates staff on areas for improvement.
• Assists staff with unresolved claim follow-up issues.
• Handles escalated service issues with patients, payers, practice managers.
• Reports ECW system issues, works with IT when necessary to resolution.
• Documents weekly orientation reports on new hires for the first 90 days of employment.
• Performs 90-day reviews and annual evaluations and composes action plans for less than satisfactory scores.
• Maintains close working relationships with the physician office staffs and Urgent Care staff.
• Other Duties as Assigned
  
  

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).
  

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments). I have reviewed these job requirements and verify that I can perform all essential functions of this position.