Order Referral Specialist - Fulltime Onsite

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High School Graduate or Equivalent
• Associates degree or equivalent work experience preferred
  
  

Qualifications

• Enthusiastic, friendly, patient focused customer service skills.
• Excellent interpersonal skills.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information.
• Keen eye and exemplary attention to detail.
• Professional, effective communication and leadership skills to effectively manage a team.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
  
  

Experience

• At least one-year experience in hospital electronic order and faxed order systems, scheduling, pre-registration, and authorization workflows preferred.
• Ability to effectively communicate with physician offices to resolve issues regarding physician orders.
• Proficient in the use of PC's.
• Current knowledge of Medical Terminology, federal and third-party payer requirements, coding guidelines of procedures, imaging procedures and proper physician orders.
• Experience with Cerner, Experian, STAR, Excel
  
  

Position Summary

The Order Referral Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

• Ensure all scripts in WQM are labeled within 15mins of receipt in the system.
• Advise supervisor of issue scripts/orders that require additional review to help resolve prior to them being archived per JMC policy.
• Fax Back issues scripts to physicians office 3 times and send letter accordingly prior to archiving orders.
• Contact physician offices to address any outstanding issue scripts prior to archiving.
• Monitor script Central tab throughout the day to ensure all orders are moved consistently throughout the workday.
• Maintains proper documentation in WQM of all steps.
• Assist with obtaining missing orders from physician offices or patients as needed prior to patients visits.
• Report system down time to supervisor should orders not be coming in at any point of the day.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the office.
• Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains the confidentially of patient’s records and any related work.
• Performs other duties as assigned.
  
  

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).
  

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.