Operations Manager - Remote Operations Center

Jupiter Power is a leading energy storage company committed to delivering sustainable, innovative solutions for a cleaner energy future. We prioritize exceptional customer experiences and alignment with our organizational goals, fostering a culture of excellence, collaboration, and continuous improvement. 

Position Summary: 

The Operations Manager for the Control Room Team oversees the performance and development of control room operators who manage Jupiter Power’s energy storage systems (ESS). This role ensures smooth, efficient, and compliant operations, with a focus on coordinating dispatch instructions from Independent System Operators (ISO), delivering exceptional customer experiences, and aligning team objectives with Jupiter Power’s mission. 

Key Responsibilities: 

• Leadership and Team Management: 

• • Supervise, mentor, and develop the Control Room Operator team, promoting a high-performing, customer-focused culture. 

• • Manage shift schedules to ensure 24/7 operational coverage, including staffing, training, and performance evaluations. 

• • Foster a collaborative environment that supports innovation, accountability, and professional growth. 

• Operational Oversight and ISO Coordination: 

• • Ensure the timely and accurate execution of dispatch instructions from ISO to optimize system performance and meet grid requirements. 

• • Serve as the escalation point for operational and ISO-related issues, guiding resolution and providing technical expertise. 

• • Collaborate with engineering and maintenance teams to address system performance and reliability challenges. 

• Customer Experience Focus: 

• • Lead efforts to deliver exceptional customer experiences by ensuring consistent system performance and proactive communication with stakeholders. 

• • Develop processes and best practices to align operations with customer expectations and organizational goals. 

• Data-Driven Decision Making: 

• • Monitor and analyze operational performance metrics, including ISO dispatch performance, to identify areas for improvement and implement solutions. 

• • Prepare regular reports on team performance, system reliability, and customer satisfaction for senior leadership and regulatory compliance. 

• Compliance and Safety: 

• • Ensure all operations adhere to safety protocols, industry regulations, and company policies. 

• • Conduct regular audits, reviews, and updates to operational procedures and training materials. 

• Strategic Contribution: 

• • Collaborate with senior leadership to align team objectives with company goals and strategic initiatives. 

• • Participate in the development of operational strategies to optimize system performance and ISO interactions. 

Qualifications: 

• Required: 

• • Bachelor’s degree in Engineering, Energy Systems, Operations Management, or a related field (equivalent experience considered). 

• • 5 years of experience in power plant, energy storage, or control room operations, including 2 years in a leadership role. 

• • In-depth knowledge of energy storage systems, grid operations, and ISO dispatch processes. 

• • Strong understanding of regulatory compliance and safety standards in the energy sector. 

• Preferred: 

• • Master’s degree in a related field or MBA. 

• • Certifications such as NERC System Operator, PMP, or Lean Six Sigma. 

• • Experience managing teams in dynamic, high-pressure environments. 

Key Skills and Competencies: 

• Proven leadership and team management skills. 

• Strong decision-making and problem-solving abilities under pressure. 

• Excellent communication and interpersonal skills, with experience in ISO coordination. 

• Expertise in SCADA systems, energy management, and dispatch optimization. 

• Ability to thrive in a fast-paced, mission-driven organization.