What are the responsibilities and job description for the Logistics Specialist position at Jusda Supply Chain Management / Hon Hai Foxconn Group?
DESCRIPTION:
Logistics Specialist serves as a direct liaison between customers, logistics, and related functional units in our organization to ensure timely and accurate processing of orders, and to maintain high customer satisfaction for supporting business growth.
ROLE RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
- Primary contacts for assigned accounts to process order, claims, inquiry, and trouble shooting.
- Input customers’ orders into warehouse management system and follow processing status.
- Provide order confirmations and processing status to customers with required info.
- Responds to customer’s inquiries and requests. Collaborate with warehouse team and other functional units for customers’ resolution as required.
- Apply industry knowledge and critical thinking to adapt processes and create solutions.
- Proactively works with logistics, warehouse, finance, and operations team to ensure customers’ orders are processed accordingly.
- Compile daily/weekly/monthly reports for internal and external parties as required.
- Assists investigate all customers’ billing dispute and collaborates with respective teams to identify the problem with resolution.
- Perform other duties as assigned by the managers.
QUALIFICATION AND SKILL REQUIREMENTS:
Required
- Associate degree and higher is a preferred
- Strong communication and writing skills to interface with customers
- Critical-thinking, flexibility, and problem solving skills to adapt to everchanging tasks and customer needs
- Experience to communicate with warehouse operations to prioritize, organize, and accomplish works to meet customers’ requirement
- Skilled in time management and capable of meeting deadlines with accuracy
- Multi-tasking and detail oriented with excellent follow-up practice required
- Knowledge or Experience in warehouse, transportation or distribution operations required
- Proficient with MS Outlook, Word, and Excel
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Language:
- Spanish (Required)
Work Location: In person