What are the responsibilities and job description for the Logistics Coordinator position at Jusda Supply Chain Management / Hon Hai FoxConn...?
Job Summary:
Logistics Coordinator serves as a direct liaison between customers, logistics, brokers, and related functional units in our organization to ensure timely and accurate processing of import/export shipments, and to maintain high customer satisfaction for supporting business growth.
Job Description:
- Receive, review, data entry import/export documents accurately and in timely matter.
- Track and trace shipments.
- Primary contacts for assigned accounts to process shipments A-Z, claims, respond to inquiries, and troubleshooting.
- Proactively works with other departments and/or 3rd party vendors to ensure customers’ shipments are processed accordingly.
- Maintain good relations with vendors and explore other options to reduce costs and increase revenue.
- Compile daily/weekly/monthly reports for internal and external parties as required.
- Assists investigate all customers’ billing dispute and collaborates with respective teams to identify the problem with resolution.
- Perform other duties as assigned by the managers.
Qualifications:
- Strong communication and writing skills to interface with customers
- Troubleshooting skills and analytical thinking ability
- Experience to communicate with airlines, steamship lines, truckers, brokers, warehouse operations to prioritize, organize, and accomplish works to meet customers’ requirement.
- Skilled in time management and capable of meeting deadlines with accuracy.
- Multi-tasking and detail oriented with excellent follow-up practice required.
- Knowledge or Experience in warehouse, transportation or distribution operations required.
- Proficient with MS Outlook, Word, and Excel.
- At least two-year experience in 3PL (freight forwarding) import/export industry.
Education:
- High School Diploma is required. Associate’s degree and higher a plus
Job Type: Full-time
Work Location: In person