What are the responsibilities and job description for the Sr Customer Care Consultant position at Jushi?
SENIOR CUSTOMER CARE CONSULTANT
StateWide Property Holdings Ohio LLC (the “Company”) is hiring for Senior Customer Care Consultant at our dispensary. The Company has partnered with Jushi as the management services provider, overseeing day-to-day operations and administration. While Jushi supports the management and operational aspects of the business, all employment and compensation decisions are the sole responsibility of StateWide Property Holdings Ohio LLC.
The Company is expected to transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals. Join us in delivering an empowering and trusted cannabis experience for our patients. operational aspects of the business, all employment and compensation decisions are the sole responsibility of StateWide Property Holdings Ohio LLC.
WHAT YOU WILL DO
- Follow and uphold established protocols for sales and customer service to ensure customer satisfaction
- Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
- May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
- Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently
- Audit online menus for accuracy
- Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
- Correct cash handling and discount applicati
on - Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems)
- Maintain an organized, clean store and merchandise standards
- Support of open communication with the management team and other coworkers
- Reporting of team member issues or customer situations to Manager on Duty
- Execute store operations during scheduled shifts
- Organize opening and closing duties as assigned.
- Assist with training of new SOPs within the store
- Floor supervisor – run the sales floor to coach and train on Unit Per Transaction and Average Dollar Sale
- Maintain store cleanliness, adherence to compliance and state regulations
- Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
- Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager
EDUCATION, KNOWLEDGE, & EXPERIENCE
- High School diploma or General Education Development (GED) required
- Associate or Bachelor Degree in any field preferred
- Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
- Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
- Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
- High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
- Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
- Ability to learn quickly
- Effective oral communication skills
- Strong interpersonal skill
- Ability to work as part of a team
- Ability to build relationships
PHYSICAL REQUIREMENTS
- Constantly perform desk-based computer tasks
- Frequently sitting and standing
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
- Must be able to work a flexible schedule to include weekends and holidays
- Complete any needed assistance including oversight and coverage outside of the assigned region as required
- An environment with moderate to loud noise level
WHAT WE HAVE TO OFFER OUR EMPLOYEES:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
StateWide is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
