What are the responsibilities and job description for the Team Member position at JUST BAKED BOCA LLC?
Welcome to Just Baked, where sweetness meets sunshine in the heart of downtown West Palm Beach, Florida! Are you passionate about all things delicious and dream of creating confectionery wonders that leave taste buds tingling with delight? Just Baked is on the lookout for vibrant individuals to join our growing team and embark on a journey of sugar, spice, and everything nice. If you're ready to infuse joy into every bite and be a part of crafting unforgettable dessert experiences, then come sprinkle your talent with us!
Responsibilities
1. Customer Service:
- Greet customers as they enter the shop.
- Assist customers in selecting desserts and beverages.
- Take orders accurately and efficiently.
- Answer customer inquiries about ingredients, allergens, and menu items.
- Handle customer complaints and concerns professionally and promptly.
2. Food Preparation:
- Prepare desserts according to standard recipes and quality standards.
- Ensure all desserts are fresh and presented attractively.
- Monitor inventory levels of ingredients and notify management of any shortages.
- Follow proper food safety and hygiene practices at all times.
- Keep workstations clean and organized.
3. Cashier Duties:
- Operate the cash register and handle cash transactions accurately.
- Process credit/debit card payments and handle electronic transactions.
- Calculate and issue accurate change to customers.
- Balance cash register at the end of each shift and report any discrepancies to management.
- Maintain cleanliness and organization at the cashier counter.
4. Cleaning and Maintenance:
- Clean and sanitize all equipment, utensils, and surfaces regularly.
- Sweep and mop floors as needed to maintain cleanliness.
- Empty trash bins and dispose of waste properly.
- Wipe down tables, chairs, and countertops throughout the day.
- Perform opening and closing duties as assigned, ensuring the shop is ready for business.
5. Team Collaboration:
- Communicate effectively with other team members and management.
- Assist colleagues during busy periods or when extra help is needed.
- Work together to maintain a positive and productive work environment.
- Attend team meetings and training sessions as required.
- Offer feedback and suggestions for improving operations and customer service.
6. Upselling and Promotion:
- Recommend additional items or upgrades to customers based on their preferences.
- Inform customers about special promotions, discounts, or new menu items.
- Encourage customers to sign up for loyalty programs or follow the shop on social media.
- Participate in promotional events or tastings to attract new customers.
By assigning these responsibilities to team members, you can ensure that your dessert shop runs smoothly and provides excellent service to customers.