What are the responsibilities and job description for the Customer care agent position at Just Insurance Brokers?
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Care Agent. In this role, you will be responsible for providing exceptional customer service via phone, email, chat, or social media platforms. You will handle inquiries, resolve issues, and ensure customers have a positive experience with our company.
- Key Responsibilities:
- Customer Support: Respond promptly to customer inquiries, providing assistance and resolving issues related to our products and services.
- Multichannel Communication: Engage with customers via phone, email, live chat, and social media, ensuring consistent communication across all channels.
- Issue Resolution: Diagnose and troubleshoot customer issues, offering timely solutions to ensure customer satisfaction.
- Product Knowledge: Stay up-to-date with the company’s products, services, and policies to provide accurate information and assistance to customers.
- Documentation: Maintain detailed records of customer interactions, feedback, and any issues or resolutions in our customer management system.
$25 - $30 an hour
Qualifications:
Experience: Previous experience in customer service, support, or call center environments (preferred).
Skills:
Excellent written and verbal communication skills.
Strong problem-solving and critical thinking abilities.
Ability to handle a high volume of inquiries with professionalism and patience.
Ability to work independently and as part of a remote team.
\nONGOING
Salary : $25 - $30
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