Team Leader

Team Leader Overview: To provide excellent customer service while meeting and exceeding all company standards based on the mission, vision and values of Just Jump. Oversee and work in all park areas to include: court attendant, sales associate for tickets and concessions, party host and attendant/greeter.

Vision: As a Team Leader for Just Jump, it is our goal to be the preferred family entertainment center in our region, achieving the largest market share by providing:

• A happy and clean environment for all ages.
• Safety as a priority for all participants.
• Excellence in service.
• State-of-the-art equipment and facility.
• A positive experience for all participants, observers and employees.
• Exceptional value.
• Individual products, group events and other activities that exceed customer expectations.

Qualifications for the Team Leader in order to ensure effectiveness in each job function include:

• Must be 18 years or older.
• Friendly personality and a positive attitude.
• Love of people of all ages, particularly children.
• Ability to properly handle customer concerns.
• Ability to remain calm and think fast in a very hectic environment.
• Ability to follow procedures and directions, while working independently.
• Comfortable enforcing Just Jump polices and safety requirements.
• Team player and strong work ethic.
• Punctuality is a must.
• Must have a flexible schedule.
• Must provide excellent customer service and a professional appearance.
• Must be able to communicate and interact well with customers and coworkers.
• Ability to work in a standing position for long periods of time.
• Ability to project a loud clear voice.
• Ability to handle money.
• Ability to manage large groups.
• Ability to be cross trained.
• Responsible and self-motivated.
• Professional, happy and engaged appearance.

Responsibilities include but are not limited to:

• Safe jumping by all participants is the top priority while in this role.
• Knowledge of trampolines, springs and other equipment is important to ensure a safe experience.
• Greet all customers enthusiastically, ensuring they feel welcome.
• Maintain a controlled, safe environment.
• Keep full attention on the court and all jumpers.
• Explain safety policies and other rules to guests as necessary.
• Ensure that jumpers have proper footwear, no loose jewelry and a valid wristband.
• Coordinate clearing the court for those whose wristbands have expired.
• Cleaning and inspection of trampoline surfaces as required.
• Must report details of any and all injuries and escalated issues to the manager on duty in a calm and professional manner immediately.
• Some duties may be subject to change, and full compliance of other duties not listed will be required.
• Opening and closing the park.
• Counting in and cashing out tills.
• Have extensive knowledge of the business in order to respond to customer questions and concerns.
• Positive attitude and upbeat personality.
• Ensure cashiers, party attendants, greeters, court attendants operate within park policies and procedures.
• Assist cashiers with customer check-ins.
• Available on weekend and evening shifts.
• Greet all guests entering the building in an enthusiastic, informative manner.
• Guide party/event attendees to the appropriate place/person.
• Assists Party Host with setup, clean up and refreshment preparation.
• Manage and assist with keeping restrooms clean.
• Constantly make rounds scanning for any issues related to organization or cleanliness.
• Guide guests to signage related to safety for review prior to jumping.
• Keep jump areas and lobby areas clean of debris.
• Manage and assist with stocking the concessions and retail items as needed.
• Assist with maintenance of company equipment.