Client Success Manager

ROLE SUMMARY

The team at Just Pended Denver Real Estate Media are seeking a dynamic and organized individual to join our team as the Client Success Manager. This pivotal role requires a blend of strategic thinking, client management, and operational oversight to ensure the smooth functioning of our real estate/photography/videography business. The ideal candidate will excel in communication, team management, and client relations, with a keen eye for detail and a proactive approach to problem-solving.

WHO IS JUST PENDED?

Just Pended are on a mission to help full-time real estate agents quickly and effectively grow their business. We do this through leveraging every new listing to the max by capturing high-quality content and delivering it to the agent completely ready to post online with numerous pieces of content, on multiple social media platforms, at the touch of a button. We combine the awesome content we capture with our own special sauce for a top-shelf media package guaranteed to impress your client. We know the more interested buyers who see your professionally-done photos and videos, the sooner your client gets their ideal offer— that's why we deliver done-for-you social media content with every package!

ROLE & RESPONSIBILITIES

• Manage all client communications via email, text, and phone while ensuring responsiveness and client satisfaction.
• Manage the onboarding process for new clients, ensuring a smooth transition and understanding of our services and procedures.
• Oversee project schedules, timelines, and team calendars, ensuring timely delivery and clear communication.
• Schedule photo/video shoots and manage calendars across multiple markets.
• Supervise virtual assistants, providing guidance and performance oversight.
• Streamline and improve operational workflows to enhance efficiency and reduce costs.
• Implement quality control measures to ensure product and service excellence.
• Build and maintain an SOP (Standard Operating Procedure) library for key tasks and processes.
• Collaborate across departments to align on client projects and operational goals.
• Provide insights and consultations on service upgrades and packages to enhance client value.
• Process bi-weekly payroll accurately and on time.
• Analyze performance data, identify trends, and implement strategies for improvement.
• Contribute to a positive team culture through engagement, professional development, and retention initiatives.
• Assist the Founder with daily tasks, scheduling, and administrative support as needed.
• Provide input and assistance on strategic initiatives, helping to execute plans effectively.

SKILLS & QUALIFICATIONS

• You have 3-6 years of experience in an operations and/or administrative role within fast-paced service industries like event planning, hospitality management, agency operations, or SaaS account management. Supporting a business executive or owner specifically is a plus.
• You are proficient in utilizing and maintaining CRM tools & project management software.
• You showcase strong leadership/organizational skills and have experience managing a team.
• You are professional and showcase etiquette, a positive attitude, and excellent customer service skills.
• You are great with clients and understand the importance of relationship building.
• You are analytical and possess strong creative, problem-solving, critical-thinking, and decision-making skills.
• You can function under pressure in a fast-paced environment.
• You are detail obsessive and understand the importance of attention to detail.
• You take feedback well and constantly look for ways to improve your craft and the craft of the team at large.

BONUS POINTS

• Real estate industry, marketing/sales, and/or client directing experience.
• Familiarity with media/real estate media equipment and photo shoots.

COMPENSATION, WORK HOURS & BENEFITS

• Pay will be $65-75K annually (based on experience).
• Full-time, flexible work schedule (40 hours per week).
• Remote-friendly (Denver preferred, but not required). Occasional in-person meetings will be required.
• Availability required during standard business hours in Mountain and Alaska time zones (8:00A-5:00/6:00P local time in each market). Due to time zone differences, this role is not well-suited for candidates on the East Coast or internationally.
• 10 days of Paid Time-Off (PTO) after 90 days of employment.
• Direct mentorship from the founder.
• Long-term growth track and leadership development.
• Opportunities for in-person meetups or travel.

Just Pended Denver Real Estate Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• This role is administrative and requires organization capability as well as being able to problem solve and communicate effectively with clients. Can you tell us about your most relevant experience?
• The salary range for the role is 65-75K annually. Does this meet your current income needs?
• This role is remote-friendly, with occasional meetings required in the Denver area. In what city/state are you currently located?
• Are you available to work Monday-Friday from 8:00A to 6:00P in Mountain and Alaska time zones without any scheduling conflicts?

Work Location: Remote

Salary : $65,000 - $75,000