What are the responsibilities and job description for the Emergency Communication Dispatcher position at Just Write?
Emergency Communication Dispatcher Overview
The Emergency Communication Dispatcher is a vital role within Seminole County, tasked with ensuring efficient and effective communication during emergencies. This role is responsible for providing exceptional customer service to both the public and internal customers, managing the dispatch of fire and rescue units, and operating a range of communication and dispatch systems. Dispatchers handle both emergency and non-emergency calls, track and manage fire apparatus and personnel, and coordinate with various agencies to address critical situations.
Key Responsibilities
- Customer Service : Provide exceptional service to Seminole County citizens and internal stakeholders, addressing inquiries and dispatching services as needed.
- Emergency Dispatch : Operate control consoles, master records, computer terminals, and computer-aided dispatch systems to manage and track fire and rescue units during emergencies.
- Call Handling : Answer and process emergency (9-1-1) and non-emergency calls via various communication lines, including radio and telephone. Extract necessary information and evaluate the urgency and nature of each call.
- Unit Deployment : Dispatch appropriate Fire / EMS units to emergencies, ensuring timely and accurate response to incidents. Keep track of the status and location of all fire apparatus and fire investigators.
- Communication Management : Transmit messages and information to responding Fire / EMS units, providing emergency medical instructions to citizens as needed while units are en route.
- Coordination : Contact and coordinate with outside agencies and other departments, such as utility companies and water services, to facilitate necessary actions like electrical shut-offs or water turn-offs. Engage law enforcement for additional support when required.
- Routine and After-Hours Calls : Answer routine questions and refer calls to appropriate agencies for non-Fire / EMS inquiries. Handle after-hours calls for various County departments.
- Operational Improvement : Continuously seek to improve operations, decrease turnaround times, streamline work processes, and collaborate to provide seamless customer service.
- Consultation : Consult with supervisors on non-routine matters and complex situations, ensuring proper handling and resolution of unique or challenging scenarios.
