General Manager

Job Title: General Manager

Reports to: Regional General Manager

Location: Costa Mesa, California

Company: JustFoodForDogs, LLC

Job Type: Full-time, Exempt

Job Summary

JustFoodForDogs is looking for a strategic and results-driven General Manager to lead store operations, drive sales, and create an exceptional customer experience. This role requires strong business acumen, financial oversight, and team leadership to maximize operational success. The General Manager will be responsible for hiring, coaching, and developing high-performing teams while ensuring operational excellence in both front-end retail and kitchen functions.

The ideal candidate will have a proven track record in driving revenue, managing profitability, and leading multi-unit or high-volume retail operations. This is an opportunity to join a growing company with a mission-driven culture focused on pet health and nutrition.

Key Responsibilities

Leadership & Team Development:

• Recruit, train, and develop high-performing teams , including Nutrition Consultants and Kitchen Leaders.
• Foster a culture of accountability, customer service excellence, and teamwork.
• Oversee staff scheduling and ensure adequate coverage to meet business demands.
  
  

Sales & Customer Experience

• Drive revenue growth by ensuring teams are actively engaging customers, understanding their needs, and offering solutions.
• Oversee merchandising, product presentation, and promotions to optimize sales.
• Handle escalated customer concerns and implement strategies to enhance customer retention.
  
  

Operations & Financial Management

• Ensure stores adhere to all safety, cleanliness, and quality standards for both front and back of house.
• Manage inventory control, supply ordering, and operational efficiencies to optimize profitability.
• Analyze financial performance, meet budgetary goals, and identify areas for improvement.
• Oversee the secure handling of cash and other financial transactions.
  
  

Competencies And Qualifications

• 5 years of experience as a General Manager or in a multi-unit leadership role within retail, hospitality, or a similar industry.
• Strong business acumen with a demonstrated ability to drive revenue, manage budgets, and improve operational performance.
• Proven experience in leading, coaching, and developing high-performing teams in a customer-facing environment.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions .
• Excellent communication, time management, and multitasking abilities.
• Passion for pet nutrition, customer experience, and operational excellence.
  
  

Live Our Mission – At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet.

Be a Team Player – JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work.

Maintain a Positive Attitude – At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace.

Deliver Results – We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results.

JUSTFOODFORDOGS is an Equal Opportunity Employer.

JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.