Demo

General Manager

JustFoodForDogs
Corte Madera, CA Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/23/2025

General Manager - Corte Madera

We are seeking a highly motivated and experienced General Manager to lead our JustFoodForDogs store in Corte Madera. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of the store.

Key Responsibilities:

  • Team Management:
    • Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
    • Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members.
    • Approve staff schedules; manage staff schedules to the needs of the business.
  • Sales/Customer Service:
    • Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions.
    • Manage Team Leads and Ensure they maintain effective merchandising and product display.
    • Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers.
  • Marketing:
    • Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic.
  • Operations:
    • Ensure staff adheres to safety, cleanliness and product quality standards.
    • Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
    • Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory.
    • Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.
  • Finance:
    • Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
    • Manage, monitor and ensure the secure handling of cash.

Qualifications:

  • Ability to manage, build, lead and motivate effective teams.
  • Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask.
  • A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience.
  • Clear, concise written and verbal communication.
  • Analytical and problem-solving skills.
  • Attention to detail.
  • Comfort with change (as we are a rapidly growing business).

Education:

  • At least one year of experience as a General Manager or Assistant General Manager within the retail industry.
  • Preferred: Bachelor's Degree.

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