General Manager - Corte Madera

We are seeking a highly motivated and experienced General Manager to lead our JustFoodForDogs store in Corte Madera. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of the store.

Key Responsibilities:

• Team Management:
• Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
• Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members.
• Approve staff schedules; manage staff schedules to the needs of the business.
• Sales/Customer Service:
• Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions.
• Manage Team Leads and Ensure they maintain effective merchandising and product display.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers.
• Marketing:
• Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic.
• Operations:
• Ensure staff adheres to safety, cleanliness and product quality standards.
• Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
• Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory.
• Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.
• Finance:
• Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
• Manage, monitor and ensure the secure handling of cash.

Qualifications:

• Ability to manage, build, lead and motivate effective teams.
• Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask.
• A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience.
• Clear, concise written and verbal communication.
• Analytical and problem-solving skills.
• Attention to detail.
• Comfort with change (as we are a rapidly growing business).

Education:

• At least one year of experience as a General Manager or Assistant General Manager within the retail industry.
• Preferred: Bachelor's Degree.