What are the responsibilities and job description for the Justice Grown Patient Care Advocate position at Justice Cannabis Co?

Description

Summary

The Patient Care Associate(PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the company's culture and brand image.

Essential Functions and Responsibilities

Sales Responsibilities

Ensures the consistent delivery of an exceptional customer experience
Assists customers in product selection based on defined treatment plans and product availability
Achieves daily / weekly sales objectives by fulfilling customer requests and looking for

opportunities introduce new and alternative products

Continually develops communication and service skills to increase sales and generate positive

reviews

Educates customers on product attributes and usage

Ensures customers are accurately logged into the patient tracking system

Performs sales transactions in compliance with all regulations governing the sale of cannabis

products

Completes accurate sales documentation

Ensures transactions are entered in point-of-sale and inventory management systems in

compliance with state regulations

Assists in maintaining a safe, clean, and organized dispensary environment

Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and

service

Complies with all safety and security protocols for dispensary staff

Performs administrative tasks (customer profile completion, sales tracking, etc.) as required

Answers phones, responds to voicemail, and takes phone orders

Establishes on-going relationships with dispensary customers

Completes customer profiles to assist in future sales and service opportunities

Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining with management, pharmacists, and senior sales consultants

Cultural Responsibilities

Actively models Justice Cannabis Co. 's values and code of conduct

Builds strong and effective internal, external, and cross-functional relationships.

Is committed to creating and maintaining a collaborative, fun, and productive work environment

Actively participates in team building and cultural development activities

Models honesty, integrity, and direct communication in daily tasks and interactions

Requirements

Qualifications

Two or more years of experience working in a retail or hospitality environment with cash

handling responsibility

Demonstrated passion for delivering an exceptional customer experience

Fast-paced, high volume retail sales experience preferred

Must be at least 21 years of age and possess a valid driver's license or state ID

Must pass all required background checks, certifications, and DOH affiliation requirements

Professional written and verbal communication and interpersonal skills

Must have strong organizational skills, high attention to detail and the ability to multi-task

Computers and Technology

Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ

Freeway, Veriscan, Microsoft office, and Metrc, etc.)

Experience working with Outlook email and Microsoft Office suite

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those

an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and, ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information.

Justice Cannabis Co. Code of Conduct

All employees are expected to represent the company's values and maintain the standards contained in the Justice Cannabis Co. Code of Conduct.

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Justice Grown Patient Care Advocate

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