What are the responsibilities and job description for the Manager, International Onboarding position at Justworks?
Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you'll fit right in.
Who You Are
You have a passion for ensuring and providing the best possible service to customers and teams. You are a hands-on leader who enjoys optimizing and perfecting the customer onboarding processes. You are enthusiastic and creative, and your energy inspires and motivates those around you. You have a metrics-driven mentality and is always looking for processes and procedures to improve.
As the leader of our Customer Onboarding group, you will be responsible for guiding our Onboarding team members as specialists in the white-glove treatment and orientation of new customers here at Justworks. To be successful, you should be able to successfully collaborate with our Sales and Customer Success teams, in order to support customers through the entire onboarding process.You will be responsible for coaching, mentoring, and developing individual team members.
Your Success Profile
What You Will Work On
- Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding
- Constantly focus on improving and optimizing the customer onboarding process
- Obsess over key metrics such as onboarding time, onboarding success and customer satisfaction
- Be responsible for publishing internal reports on onboarding effectiveness and upcoming customer launches
- Lead hiring and expansion of the Onboarding team as the company scales
- Work closely with our Training Manager to ensure that content is in place for successful new employee onboarding
- Handle general management responsibilities such as leading regular team meetings, generating weekly metrics reports, and conducting periodic performance reviews
- Establish best practices and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to launch
- Other duties as needed based on department and / or organizational needs
How You Will Do Your Work
As an Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies :
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for :
Qualifications
The base wage for this position based in our New York City office is targeted at $122,000 per year.
LI-Hybrid
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [redacted]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report and Our DEI Commitment
Salary : $122,000
