What are the responsibilities and job description for the Client Experience Manager position at Juvly?
Job Description
Job Description
Client Experience Manager
At Juvly Aesthetics , we know our success is based on the leadership of our teams. Each of our locations have unique needs to best serve both its clients and team, and we empower our Managers, Providers, and Medical Aestheticians to manage multiple aspects of their businesses as if it was their own.
Your role at JUVLY AESTHETICS :
As a Client Experience Manager, you will be leading a virtual concierge experience in the spas. You will inspire your team through Juvly culture and values to ensure our company vision and objectives are met. In addition, you will :
- Lead the development and training of the virtual client support team to deliver outstanding service standards and operational efficiencies.
- Oversee client intake, phone calls, lead funnel management.
- Assist / monitor client experience team ability to convert leads into booked appointments.
- Implement strategies to grow the business by leveraging guest loyalty programs / memberships, events, service and product knowledge, and more.
- Lead a coaching culture where everyone is recognized for their success and provided feedback on areas to grow.
- Utilize data to monitor KPI’s and drive continuous improvements initiatives.
- Make recommendations and execute recruitment & retention within the virtual team to maintain operational excellence.
We think you’d be a great for this role if you have :
Benefits :
About Juvly Aesthetics : With eleven locations led by a world class Medical Director, our national brand has become synonymous with unwavering quality and innovation.
Join us in shaping the future of aesthetics, apply today!
Salary : $70,000 - $80,000
