Case Manager

About JVS SoCal: Jobs. Vision. Success.
JVS SoCal has been a cornerstone of the Greater Los Angeles and Southern California community since 1931, empowering individuals through job training, career counseling, mentoring, and placement services.

Our Mission… Empowering individuals to achieve sustainable employment and financial independence.

Our Vision… Thriving communities with hope and economic opportunity for all.

Position Overview:

The REAS Case Manager independently manages a large caseload, provides clients with a clear understanding of the program. Refers clients to appropriate program components based on appraisals, test results, and program policies and advises clients of program choices. Coordinates actions in accordance with DPSS policy, CalWORKs guidelines, and GAIN procedures. Motivates and provides encouragement to clients to move toward employment and self-sufficiency in effectively conveying the benefits of working. Role models professional business attire for clients when performing daily activities.

Key Responsibilities: (not limited to):

• Performs various tasks to include office and telephone interviews, data entry, scheduling appointments, and other case related activities.
• Reviews employment goals with clients and makes individual job matches.
• Ensures that all clients have a basic resume and have practiced interviewing techniques to begin job search activities.
• Registers and monitors attendance and activities of all clients on caseload, monthly.
• Assist clients in locating job openings by utilizing available tools, such as personal computers, employment bulletins, and community resources.
• Monitors and reviews the manner in which the job search is being conducted by each client and offers encouragement and suggestions for improving their job search activities.
• Assists clients in resolving scheduling problems and in planning their welfare to work activities.
• Meets all standards established for this position as outlined in the program performance criteria and key measures.
• Performs other duties as may be assigned by management.
• Provides services in a culturally sensitive manner.
• Properly documents all activities in LRS/CalSAWS system, prepares daily, weekly and monthly reports, interacts with the DPSS when appropriate.

Experience & Skills:

• Excellent time management skills to perform in fast-paced environment.
• Proficiency in MS Office Suite (Word, Outlook, Teams).
• Must be accurate, detail oriented, and possess good follow-through skills.
• Ability to communicate in a sensitive and professional manner with a diverse group of clients. Knowledge of community sources.
• Ability to travel to other locations regularly.
• Experience working with the business community; excellent organizational skills, ability to successfully execute many complex tasks simultaneously; ability to work as a team member as well as independently.
• Must pass criminal and background check prior to hire.
• Experience working with REAS, GAIN, or CalWorks participant preferred
• Strong written and communication skills in English and 2nd Language (Farsi, Russian, Armenian, Spanish, or Arabic preferred).
• Valid CA DL and reliable vehicle for work purposes.

Physical Job Requirements:

• Must be able to operate standard office equipment
• Must be able to travel between office locations in Glendale, Canoga Park, South El Monte, Inglewood, Palmdale, West Hollywood and Culver City as needed.

Education:

• Bachelor’s degree from an accredited college or university
• AA Degree and 2 years of case management experience
• AA Degree and 2 years of employment counseling experience
• 2 years of employment counseling experience in a GAIN environment.
• Oversees four-year degrees - must be equivalent to degree from United States
• No substitution of any college degree or required verification is acceptable, nor is a translation alone acceptable without an equivalency evaluation.

Benefits/Schedule:

• Competitive compensation and Benefits Package (Medical, Dental, Vision)
• Monday-Friday- 8:00am to 5:00pm, Weekends as needed