What are the responsibilities and job description for the Intake Supervisor position at JVS SoCal?
Job Type
Full-time
Description
As a member of the JVS So Cal Veterans Service Team, the SSVF Intake Program Supervisor will be an integral part of a dedicated, specialized, and passionate group focused on improving the lives of veterans who are experiencing homelessness. Working in collaboration with the Program Manager, the Intake Program Supervisor will oversee the SSVF program's day-to-day operations, ensuring that meaningful work is being done to positively impact the lives of veterans and their families facing homelessness.
Below are just some of the job duties involved.
1. Enable the team to deliver exceptional services by providing them with the necessary support and guidance.
2. Empower intake specialists to provide quality services to households seeking SSVF services. Guide the intake team in conducting eligibility screenings and connecting ineligible Veterans to alternative resources.
3. Responsible for developing and implementing the program's outreach plan, as well as maintaining the referral pipeline.
Requirements
Qualifications and Position Requirements :
1. Completion of a Social Science-related bachelor's degree or equivalent experience.
2. Background or experience in case management, housing services, or other related social services.
3. Must have a passion to work and connect in Veteran-related areas.
4. Requires a high level of customer service and a solid ability to de-escalate interactions and help those involved return to a calm place to discuss and resolve the situation.
5. Must have confidence in thinking on their feet and be able to multi-task.
6. Must demonstrate leadership experience and communicate effectively with stakeholders in written and verbal form, including electronic media, using positive interpersonal skills.
7. Ability to establish and maintain effective working relationships with veterans and families, colleagues, landlords, outside service providers, vendors, and the public and represent the organization positively and professionally in the community.
8. Ability to always maintain client confidentiality.
9. Ability to establish priorities and coordinate work activities with others in a productive way that meets the program's performance measures.
10. Strong written and verbal communication skills.
11. Strong computer skills, including relevant client tracking / database systems, internet, email, and MS Office suite.
Must be familiar with VA and other related housing resources and housing authority procedures.
Physical Requirements / Working Conditions :
Will work in an office environment and travel to community partners and housing sites. Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. A valid Driver's License is required.
Education / Certification / Licensure :
BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience). Four years of case management or housing navigation experience may be substituted for the educational requirement. Must have a passion for working and connecting with Veterans experiencing homelessness, strong knowledge of homeless services and resources, and demonstrated expertise and experience with Housing First. Previous experience in landlord engagement, housing location, and knowledge of Public Housing Authority and subsidy programs is preferred. Prior Military Experience is highly desirable.
Salary Description
31-31.17 per hour (Salary)
